Supply Chain Management (SCM) Customer Experience Partner

Looking for a chance to work with tailor-made logistics in a global leader in container logistics?
If you also love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.
When joining Maersk you will help us create unique customer experiences while ensuring that our customers’ goods are duly prepared for arrival.
Ready to get connected with a world of opportunities? Then let’s go. All the way!
We offer
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation will play a huge part in getting us there. And joining us at our office in Gothenburg, we will empower you and your 11 skilled colleagues in our Customer Experience Supply Chain Management team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
This also means you will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors.
Key responsibilities
Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.
In this role you will as part of your role have a key function as Financial Operation SME (Subject Matter Expert) and take ownership in ensuring that our financial data relating to customer shipments and contracts is updated and accurate. The SME role also covers training of colleagues and that you independently will drive improvement initiatives within the financial field.
In addition, you will:
• Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
• Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
• Coordinate with the commercial organization on customer commitments and forecasts
• Advise Maersk management on potential service failures and trends
• Drive continuous improvement to satisfy customers and ensure we do things better and smarter
• Support the digitization agenda by positively influencing customers’ uptake of new e-features
We are looking for
You possess excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution.
Moreover, you:
• Preferably comes with a financial interest and likes digging in to the numbers.
• Preferably have previous experience working with FACT/SAP.
• Most likely have experience from a related industry within shipping, transport management, logistics or similar
• Have previous customer experience from a customer-facing role
• Like spotting ways to optimize existing processes
• Speak and write English effortlessly, and preferably, you are also fluent in Swedish