Support Analyst - Italian speaking

For our customer we are looking for a Support Analyst - Italian speaking.Do you have a genuine interest in IT solutions and possess great language skills in Italian/English?If so the Support Analyst position at our customer might be something for you.The Service Desk department handles support for local IT and business oriented applications world wide.The service desk work is high paced, customer oriented and from time to time with a high volume of tasks.This is an ever changing work situation that demands high flexibility and stress tolerance.You will be part of a global team of 60 higly committed analysts supporting 22000 users world wide. The tasks handled by the Service Desk involves: * Handling inbound telephone calls, web entries and e-mail from business partners and log their issues in the ticket handling system * Giving Desktop support, both software and hardware preferably via remote access.* Handling and troubleshooting on issues related to SecureID card, web, VPN * Creating and maintaining Domain accounts, e-Mail accounts and R/3 user accounts * Training our users on the use of the ticket handling system Experience of service desk/customer support related work involving support on IT related problems by phone and remote connection tools is valuable.You have a high IT software/hardware knowledge and genuine interest in IT solutions.Prior experience on areas such as Windows XP, Office 2003, Outlook, desktop and laptop computers are most useful as well as R/3 experience.You strive for a high service level and have good communication skills and it is as natural for you to help or assist your team colleagues as your customers.You speak and write Italian, English and Swedish (Swedish not vital but good to have).Additional language skills are also meritorious.