Support and Operation Engineer

Support and Operation Engineer
Liljeholmen/Marievik, Sweden
Full-time

Are you an ambitious operation and IT-support technician who wants a workplace where the only thing that is more outstanding than the view from our fantastic office is our great team spirit and our technical know-how? Then you have come to the right place!
Company Description
Videobet Interactive Sweden AB, Videobet Sweden, is a fully owned subsidiary of Playtech Plc listed on the Main Market of the London Stock Exchange (PTEC:LSE). While Playtech has over 5 900 employees spread over 18 countries, Videobet Sweden is a mid-sized organisation, beautifully located just by the water at Liljeholmen in Stockholm.
Videobet Sweden is part of Playtech Retail, which is Playtech’s division focusing on retail markets. Videobet Sweden’s core business is the supply of Playtech Retail’s leading VLT products, including TruServ; a server-based gaming system, gaming terminals, games and services.
Videobet Sweden focuses on highly regulated markets, where customers typically are national lotteries or organisations operating under a national gambling license. In cooperation with our licensees we have focused heavily on responsible gaming and a safe player experience to provide a sustainable business that people can trust.
Videobet Sweden has an extensive quality management system and information security management system and maintains an ISO 27001:2013 certification. Our quality statement is a commitment to timely deliveries with quality and value built in, for great player experience and operator success.
Job Description
Operate and monitor our client server-based gaming system: TruServtm
Communicate about support issues with B2B clients
Maintain support tickets in issue tracking system
Investigate and resolve reported support issues
Coordinate issue resolution with third parties and development teams
Create various gaming related reports


Our operation and support service are available 24/7. Hence your working time will both daytime (8-16) and evening time (16-24) according to a given scheme. Some days you will also have oncall (beredskap) during night time (00:00-08:00).

Qualifications
Previous working experience with IT-Support is a plus but not a must. Persons with limited working experience but very good IT/computer knowledge will also be considered.
Troubleshooting skills: client issues debugging, logs analysis, anomalies detection
A service-minded approach and a problem-solving attitude
Ability to work on multiple issues simultaneously
Ability to work independently with minimum supervision
Excellent communication skills
Advanced skills in both written and spoken English

Nice to have:
Relevant IT education
Experience working with Linux / Windows / VMware / Oracle / SQL / Nagios / Op5
Experience with issue tracking systems: Jira, ServiceNow
Experience working in a product company
Casino betting terminology and experience
Italy language



Other
Collective Bargain Agreement (kollektivavtal) between Videobet Sweden and Almega IT exits.