Support Consultant

Join Novacura and help drive digitalization at some of the world’s strongest brands.

As Support Consultant you are part of the Customer Service department of Novacura, supporting our customer solutions on both Novacura Flow and IFS Applications.

Customer Service is a global department and you have colleagues in several countries from the United states in the west to Sri Lanka in the east. We are a highly motivated team with many different skills and we are devoted to ensuring our customers success.

Key responsibilities

In this role you work as 1st line support; handling incidents and requests from our customers. This includes analyzing application issues and providing solutions or workarounds. Issues that can't be resolved without more in depth investigation, you forward to our 2nd line support.

You are a key person in identifying application or process related improvements and you make sure that root causes are fixed so that the same errors won't reoccur. You also create and improve support documents with our customers in mind.

Who are we looking for?

To be successful in this role you need:

- a drive and a wish to learn a lot of new things
- an ability to quickly learn new things
- an attention to details
- communication and cooperation skills
- good ability to analyze and solve issues
- a will to deliver good service with the highest quality
- a “can do” attitude


Required qualifications and skills

- Technical background (education, work experience)
- Technical interest in general in Software
- Basic SQL knowledge
- Fluent in Swedish and English


Great to have:

- Knowledge of tools - Zendesk, Service Now, or similar
- Basic knowledge of programming
- Experience from first-/second line support


About Novacura

Novacura is a human-centric IT-company using services and software to streamline and simplify our customers’ business-critical processes and ERP platforms. We’re passionate about creating solutions that enable our customers to work smarter and faster in their businesses.

Novacura is privately held and has offices in nine countries including Sweden, Germany, Poland, Norway and the USA. We have appx. 140 experienced employees and are headquartered in Gothenburg, Sweden.

Novacura is recognized as one of the fastest-growing companies in Sweden, with a 438% growth between 2014 and 2018.

We strongly believe in working with individuals who love what they do, and we aim to create an environment where our employees feel both confident and comfortable. We believe that when you get the space to do what you do best, the result will be something out of the ordinary.

We can offer you a significant role in an innovative and fast-growing company with unique products at the forefront of technology, and we provide you with the opportunity to deliver real value to the customer. We offer competitive benefits, necessary tools, compensation after competence, and good coffee.

Apply

If you recognize yourself in this description, apply today. Selection is done continuously so apply as soon as possible.

Apply by clicking the button below.

We have made our choice of media and therefore respectfully decline contact with staffing and recruitment companies as well as sellers of additional advertisements.