Support Director to Element Logic

Vår kärnkompetens är att spara plats och effektivisera processer för stora och små lager. Bolaget grundades 1985 och är marknadsledande inom flera marknadssegment och har stor expertis och erfarenhet. Element Logic är specialiserade på interna logistikprocesser; vi designar, utvecklar och levererar de mest fördelaktiga lagerlösningarna. Vi har den senaste kompetensen inom det unika automatiserade lagrings- och minilastningssystemet AutoStore® samt vår mjukvara eManager som optimerar lagrets prestanda. Huvudkontoret ligger i Kløfta, Norge, med dotterbolag i bla Sverige, Danmark, Finland, Tyskland, Frankrike och Polen.

https://www.elementlogic.net/

Element Logic is in strong growth and to maintain the high quality and customer focus that is characteristic, they are now creating a new role in the organization, a Support Director. The role involves responsibility of the support organization which today consists of 2 direct Support Managers and 20 coworkers. We believe that this organization will duplicate and be global in a near future. The assignment is to create an efficient and customer-focused global Support organization. This include ensure process quality, resource capacity and profitability in Support for Element Logic group. You will be responsible for strategy, development of processes and concepts for the Support function. The role will report to the Global Aftermarket Director.

Main duties

• Drive and set strategy for the future technical support setup.
• Follow up and ensure that “The Element Way” is followed for all Support processes, ensure alignment across geographies
• Responsible for Customer satisfaction KPI’s for Support
• Follow up and ensure profitability in the Support services.
• Ensure that the right level of competence is recruited for all roles in the Support.
• Engage and develop the organization to meet and exceed the customer expectations.
•
• Develop best practice for helpdesk/support/íncident management of SW

Background & experience

• Education in logistics / IT or similar
• Experience of building and leading a support organization
• Change management
• Experience and knowledge of intralogistics, Hardware & Software,
• Experience and knowledge of setting best practice processes for helpdesk / support / Incident management
• Establish good and effective collaboration with the other sections within the company R&D (SW development), sales and management
• Fluency in Swedish or other Nordic language and English, oral and written.
• Excellent Microsoft office skills

We believe that you enjoy and thrive of being in an entrepreneurial environment with high pace. To be successful you need understand the business for the whole customer journey within intralogistics or similar.

What Element Logic offers you:

You will have a great opportunity to be part of a company that is in an exciting growth phase and you will have the possibility to impact the development of the future HR organisation and our ways of working.

We invite you to a culture that is entrepreneurial, open minded and built on team spirit and strong collaboration. We believe in that when people are given autonomy and responsibility they perform better. Our people have led the company to where we are today.

Application

For apply for this position please answer the questions below and attach your CV. For further information please contact Anna Petersson Anna.Petersson@pspartner.se, +46 761 717645