Support Engineer

Thirsty for never ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to join our team in Kalmar!


The Essence of the role
Our leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. The support team serves customers who use our products. Several millions of text messages are sent from our platform daily – it is our responsibility to make sure they work technically! We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that’s the kind of customers you will support in this role.
Forget L1, L2, L3 support – in our team we all serve on all levels off difficulty! Our customers place a high demand on our service and skills; rest assured you will be kept on your toes! Gone are the days where you will try to explain the simplest of things to a customer who doesn’t understand the basics- our support is from technician to technician.


As our Support Engineer you will:
Provide qualified support via email to operators and enterprises world-wide
Integrate and maintain customers and suppliers to the Sinch technical platform
Monitor traffic trends and the production environment
Assist in documenting processes and the various tasks performed
Deep level troubleshoot on both software and network layers
Support colleagues and the sales team before, during and after customer integration
Work directly with customers on technical enquiries and provide technical advice during meetings



Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this role you have to be curious and always want to learn new things! You need to have a “can-do”- attitude and see problems more as challenges. Sinch is a tech company through and through and good ideas are listened too and often implemented - you should feel that you want to contribute to the bigger picture!
In order to contribute to this role you have:
Prior experience with hands on work towards customers
Basic knowledge of UNIX and Linux systems
Understanding of the TCP/IP protocol suite



Big Plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Knowledge of packet capture and analysis using Wireshark
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of SQL



Are you ready? Join us on our journey!