Support Engineer

Are you the Support Engineer we are looking for?

Do you have deep technical understanding, an analytical mind for solving problems, and great communication skills? Great! This role might just be for you!

We welcome you, Support Engineer, to join our growing team! In this role, you get to use all the skills you’ve developed during your past; ranging from solving problems and client communication to setting up technical environments. Sound intriguing? Please read on!

About the position

At Refined, we are on a mission to help teams collaborate better. Our software turns native Confluence, Jira and Jira Service Management content into themed, easy-to-use intranets, service desks, issue trackers, knowledge bases and more.

You, as a Support Engineer, play a key role ensuring our clients are happy with their product experience. On a day-to-day basis, you will be working in our online support system, picking up and working on tickets. You are the driver of your support cases, whether that means troubleshooting, setting up and investigating technical environments, answering questions or communicating internally with the support resource team (devs and PM), or keeping the customer up-to-date. You will also join our daily meetings with the entire support team to bounce ideas off each other and to share knowledge - your team is there to help with the trickier client cases!

And, of course, you get to work with customers from all over the world! Large well-known companies and brands (e.g. Apple, Coca-Cola, Spotify, NASA, Facebook) as well as smaller startups - and everything in between. Pretty cool, right?

What will you need to succeed in this role?

Our best guess is that you have a technical (e.g. programmer) or consulting background, or have worked as a technical tester. There is no one set of skills or background to do the job, but there are a few things that make your work a lot easier in this position:

- The ability to approach problems in a systematic and structured way
- A few years of experience from working with business systems, preferably in a support position
- An understanding of computer setups and concepts (server side, cloud and web apps)
- A high sense of the quality standards in a tech company
- The ability to work well in a team with different kinds of members: developers, designers, product managers and other support engineers
- A humble and respectful attitude towards your work, within and between teams
- Experience in reporting bugs and communicating with team members through writing and talking
- Great communication skills in English


Why should you join us?

We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us.

Flexibility: We believe work should fit into the rest of your life and not the other way around.

Fun: We celebrate our successes and host tons of other events like quiz and game nights, table tennis tournaments, theme days, and more.

Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.

Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!).

We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.

Want to learn more about what it’s like to work with us? Visit our About Us page and see what our employees say about working at Refined: https://www.refined.com/about/

And, of course, we have a bunch of well-thought-out benefits for all of our employees:

- Flextime and flexible working hours
- Generous policies for new parents
- Flexible work-from-home policy (2 days / week at the office)
- Competitive pay
- Competitive pension package (SE)
- Loads of ‘away from the desk’ activities including after-works, stretch sessions, table tennis competitions, group sports, and delicious meals out.
- 4000kr/400€ yearly in keep-fit activities
- 1 hour/week to be used for physical activities
- 25 vacation days annually
- Annual company-wide kickoff trips
- Opportunities to travel for conferences, depending on your role
- Friday breakfast
- Macbook Pro
- Referral bonus
- Annual physical
- Quality headphones


Are you interested? Apply now!

Can you already see yourself working with us? Great! We would love to know more about you. Please apply to the position on our career page before December 10th and we’ll get in touch with you.

For this role, we’ll go through the applications as they come in, so please don’t hesitate to hit that apply button as soon as possible if this sounds like a position that would be a perfect match for you.

If you have any questions regarding this role, please feel free to contact Maria Heij, Support and Testing Manager (maria@refined.com). But also note that we are not able to use CVs and applications sent via email because of GDPR. So make sure you will send your applications only via our recruitment system. Thank you. 🙏



About Refined

Refined is on a mission to help teams work better with sites. Our site-building tools for Confluence, Jira and Jira Service Desk power intranets, service desks, issue trackers, knowledge bases, and more at companies like Apple, Spotify, Facebook, and Coca-Cola, as well as thousands of small and medium-size businesses around the world. Founded in 2009, Refined is a privately held, founder-led company headquartered in Malmö, Sweden with a satellite office in Helsinki.

We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretence to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done in teams. Sound like you?

Location

Malmö or Helsinki. Your manager will be located at the Malmö office.