Support Engineer

IOPSYS Software Solutions is looking to hire a Support Engineer to join our growing company.
Who are IOPSYS?
Our vision is to be the key player that transforms and brings the open-source business model to the gateway industry. Maintain leadership in development and offer supported versions of enterprise software for the gateway industry.
In 2010 we started the development of our open source operating system for gateways, IOPSYSWRT. Today IOPSYSWRT is one of the most advanced, platform independent gateway software based on OpenWRT. We embrace open-source and contributes code to other open-source projects which enables IOPSYS developers get recognition for their work not only at IOPSYS but also in the wider community.
Currently we are located south of Stockholm but in May 2021, we will move to our new office at Krukmakargatan in Södermalm.
Who are your colleagues?
At IOPSYS you will work together with 40+ professionals from all around the world. Most of us are located in Sweden but we also have colleagues in Tunisia, India and Poland. We have a passion to learn from each other and believe that the best way to reach our goals is through teamwork. Therefore, we encourage active sharing. Our work environment is friendly and built on trust, trust that we support each other and always try to do our best.
What about the role:
As a Support Engineer at IOPSYS, you will use your technical background to support customers. The customers will be raising issues in our ticketing system and you will use your problem-solving skills to support them. You will be a great fit if you:
have great knowledge of network communication
have a passion for troubleshooting, finding the root cause and solution to complex technical problems?
enjoy being the key technical person who applies your analytical skills and independent judgement to fix urgent customer problems?
are comfortable working in a Linux/Unix environment?

Responsibilities include:
interacting with ticket system to identify, record, document, track bugs and complete the task according to the system’s prioritization.
Field application testing and acceptance testing towards stakeholders.
Debug and recreate customer reported bugs and supply development with relevant logs and analysis to help development teams solving the ticket.
Perform regression testing when bugs are resolved towards the customer.
Collaborate with our development teams to build new features and fix bugs.
Create and update documentation based on customer interactions.

Who are you?
Besides being a team player and a professional, you also have:
5+ years’ experience in support or related field.
Experience in working in Linux/Unix systems
Very good Experience with network communication, for instance. TCP/IP, Wireshark, UDP, HTTP/HTTPS, WLAN,DSL,Fiber,Ethernet,VLAN,IPTV and QoS.
Good knowledge with some scripting languages
Experience interacting with continuous integration tools like Jenkins, Gitlab
Experience with Git
CI/CD developments discipline experience
Excellent English skills, both verbally and written

How to apply
You apply with your CV and cover letter through the application form. All inquiries are treated confidentially. We are not able to accept applications via e-mail.