Support Engineer

PKI Support Engineer
The role
PrimeKey is looking for a PKI Support Engineer to join our team of dedicated professionals who deliver phenomenal customer experience on a daily basis. Our aim is to excel in support and service, reflecting our company and products. We commit ourselves to provide our customers with the best service, to improve our products and fix errors so they can depend on our products and our company. Your daily tasks are to communicate with customers, identify the technical challenges they are experiencing and provide a solution (by yourself or with help from your colleagues). You are a good communicator, customer centric, humble and respectful. You own your support issues from first contact to resolution, and are responsible for our customers’ experience on all of our support contact platforms. You will have a team of second and third line experts to help you but you will always front the customer.
Requirements and responsibilities include:
Ownership of your support issues
Contact with second or third line support as needed
Check all available resources to find a solution (Knowledge base, previous tickets)
Examine logs
Troubleshoot configuration and third party products as needed
Test configuration to reproduce issues
Create bug reports when needed
Communicate with our development teams
Create Knowledge base articles and improve existing ones
Contribute to a good and healthy atmosphere
The position is based in Stockholm and a valid working permit is a requirement.
Background and personal qualities
A degree in Computer Science or equivalent is meriting but not required. It will also be advantageous if you have understanding and general knowledge of PKI, open source software, databases, application servers, networking, HSMs. Since we work mainly in a Linux environment it is advantage if you are comfortable with it, and if not that you are willing to learn.
The learning curve for this position is very steep and demanding, we want you who can live up to the challenge and enjoy yourself while doing it.
Required skills
As a member of an international team our concern language is English, and you have to be fluent both written and spoken.
Highly valued personal qualifications and competencies are as follows:
Driven and action-oriented
Ability to work independently, proactively and responsibly
Ability to take initiative
Excellent problem-solving skills
Easily cooperates with others
Works well in a team environment
Able to communicate effectively with developers
Detail oriented with a proven ability to meet deadlines
Structured and service-oriented
Excellent oral and written communication skills
Curious about IT security and cryptography
Working for PrimeKey means excellent development opportunities, working with some of the best PKI specialists and developers in the world, joining a pleasant work environment, interacting with highly skilled and engaged coworkers and remuneration beyond just a monthly salary. PrimeKey’s head offices are based in Solna, in a nice and modern office building, close to public transportation, such as bus and subway. We have a very nice game room with a Fußball table and game consoles, internal tech talk lunches, a free gym in the house and lots of AW activities.
Application
To apply, please send your CV and cover letter to job@primekey.com. Final candidate may be asked to take part in an additional background check supported by an external provider. Please mark your application with PKI support engineer. We look forward to receiving your application!
About PrimeKey
PrimeKey is one of the world’s leading companies for PKI and digital signing solutions. With our EJBCA Enterprise, SignServer Enterprise and the PrimeKey SEE products, we deliver the capability to implement an enterprise grade PKI system ready to support solutions such as IoT, e-ID, e-Passports, authentication, digital signatures, code signing, digital identities, and validation; all solutions where digital certificates would be a main enabler. Choose to deploy your solution as flexible software, in a robust Appliance, in the Cloud, or in a hybrid deployment adapted to your business needs.
The PrimeKey products are used in all types of industries where IT security and integrity is a priority. Our products are Common Criteria and FIPS certified, we have numerous Webtrust/ETSI and eIDAS audited installations, and our internal processes are ISO 9001, 14001, and 27001 certified.
PrimeKey has offices in Stockholm, Sweden; San Mateo, USA; and Aachen in Germany. Together with our global network of technology and reselling partners, we are proud to count many of the industry leading companies and institutions within IT, Telecom, Banking, Industrial, Public CAs, and different branches of Government as our long-time customers.