Support Engineer (742812)

Job Title: Support Engineer
About this opportunity !
Get ready to join our development organization in Karlskrona that belongs to Business Area Cloud Software & Services. We are the powerhouse behind the scenes building the provisioning and activation tech for flawless onboarding of Users, Services and Resources into today´s networks and the networks of the future.
The product has a phenomenal customer footprint with +1500 installations worldwide with over 3 billion users. We are at the forefront of Ericsson’s 5G core development enabled by a Cloud Native architecture.
Our Great Opportunity
You will be a member of a group of support engineers, helping and mentoring customers and 1st line engineers in sophisticated trouble shooting, to secure availability and fast resolution to secure our customers business.
What you will do
Deal with customer support requests according to the defined process
Provide support in detailed technical queries and solutions to source code level problems
Create and conclude trouble reports and update it with recommended solutions towards the Design Maintenance team when identifying SW bugs.
Be part of 12/7 emergency duty and support on critical cases
Collect customer feedback and submit it to the R&D program to continue improving the product
Be part of serviceability and service preparation activities

You will bring
BSc, MSc or equivalent experience, or similar experience in relevant area (SW development, telco business)
Detailed and validated knowledge in Cloud Native concepts including security awareness
Deep competence in trouble shooting and fault isolation in complex it/telco systems
Working experience in the area >3 years, preferably longer
Composure and readiness to work under high pressure from our customers/local companies while providing support
A collaborative approach, just like us
Drive innovation and continuous improvements

You combine creativity, drive and a sense of focus with a quality-conscious mind, and have a track record that shows us that your eagerness to give never let you compromise your respect for others and quality.

Contact Details: If you have any questions, you can contact recruiter Madhuri Singh at madhuri.singh@ericsson.com


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden (SE) ||
Job details: Developer
Primary Recruiter: Madhuri Singh