Support Engineer Commercial Vehicles

About the role:
The Support Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.
As Technical Support Engineer you will:
Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
Organize and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;
Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
Development and release the technical notice, typical technical repair cases;
Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
Instant respond for special event management;
Other works assigned from line manager.

Your profile:
Good general knowledge in electrical engineering and/or practical experience as technician.
Experience from the bus/heavy vehicle industry is a plus.
Good level of English required and local language a big plus.

We offer:
Job in a fast developing company which embodies sustainable and forward-thinking technology;
Performance and experience based competitive remuneration;
Team building events and employee learning opportunities.



Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏