Support Engineer - EMEA - Russian Speaking

YOUR QUALIFICATIONS You're a service- minded and structured individual with a large technical interest and the ability to communicate fluently (written and spoken) in Russian and with excellent skills (written and spoken) in English.You're open- minded and have experience from working with technical support or technical aspects of products in other ways.You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products.Experience of network operating systems such as; Windows 2000, Windows NT or Unix will be considered a plus as will experience of networking protocols such as TCP/IP. THE EMEA CUSTOMER SERVICES TEAM EMEA customer services gives technical support to customers within the EMEA sales region (Europe, Middle East and Africa).The function is centralized to Lund, Sweden where a team of 13 people give support in several different languages.The team is also involved in authorizing product exchange under warranty (RMA), however actual RMA handling is carried out by external partners.As support and services are an important part of sales, there is an extensive cooperation with the local sales offices in the region.JOB DESCRIPTION As Support Engineer you will be in direct contact with both end customers and partners handling all technical support cases.This includes phone, e-mail, and on-line helpdesk support for both pre and post-sales questions and issues.Your role will be important and your work will greatly influence Axis brand value and the customers experienced service level.Your main tasks will be to: ¤Provide valuable phone, e-mail and online helpdesk support to end-users, resellers and distributors ¤Assist the EMEA sales offices with both pre-and post-sales support ¤Provide potential customers with pre-sales information about Axis products ¤Develop and build support material in your local language ¤Build technical knowledge and develop the service and support function with the team At your disposal you will have a team of product specialists, providing you with product specific assistance WHAT CAN AXIS DO FOR YOU?We're offering a young, dynamic and multicultural environment where you can work with cutting edge technology and a highly valued brand.The work also means that you will get the opportunity to travel to local markets exchanging experiences and supporting customers and sales-offices on spot.READY TO ACT?Axis is a company realizing the benefits of a diverse workforce.We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.Would you like to grow with us?ABOUT AXIS COMMUNICATIONS Axis is an IT company offering network video solutions for professional installations.The company is the global market leader in network video, driving the ongoing shift from analog to digital video surveillance.Axis products and solutions focus on security surveillance and remote monitoring, and are based on innovative, open technology platforms.Axis is a Swedish-based company, operating worldwide with offices in more than 20 countries and cooperating with partners in more than 70 countries.Founded in 1984, Axis is listed on the OMX Nordic Exchange, under the ticker AXIS.For more information about Axis, please visit our website at www.axis.com.