Support Engineer, Field Service Support

Volvo Penta is hiring a Support Engineer to Field Service Support!


Job description:


As Support Engineer you will work with Volvo Penta key customers within all segments. In this role you will have a key position in the technical support chain to our Business Units, markets, and dealers.
Your main responsibility will be to coordinate corrective and troubleshooting actions, and to make sure our Market Support organization can get solutions accepted by the end user and the OEMs. This job requires a curious, make it happen-oriented and flexible person with the ability to take on complex cases, and at the same time strive for ongoing improvements in the work.
The position is located in Gothenburg, Sweden and will require that you sometimes travel to the market for on-site support with a short notice.


Who are you, our new colleague?


Imagine yourself in a working environment focused on problem solving and making an actual difference for our customers, for real. To succeed in this position, we believe that you need to have the ability to take initiatives, lead your own work and deliver value to our customers and colleagues.
As Support Engineer, you need to be able to work with complex tasks into solutions; having a holistic view in combination with the ability to manage delicate issues with care. We also value your collaborative way of working and your social skills; your ability to communicate with different levels of staff, people with different cultural background and social status, will help you a lot in this position.


Other important qualifications
A High School degree (Swedish Technical Gymnasium) or Higher degree in engineering.
Good understanding and experience of technical troubleshooting, especially on electronics.
Fluency in English and Swedish, other languages are beneficiary.
Good knowledge and experience from working with Volvo Penta engines, drives, and their control systems, especially EVC, is an advantage. If you also have good knowledge of internal Volvo systems such as Argus, this is also considered a benefit.
To have good knowledge of engineering systems such as EVC Flash and Vision is also considered an advantage.

We are actively working to establish teams that will take advantage of the strength inherent to differences in knowledge, experience, age, gender and nationality, among others. We find that well balanced work teams increase group dynamics, creativity and new approaches to solutions.


Our offer to you


We at Volvo Penta and Field Service Support, Global Parts & Services, are looking for a colleague to join our team. You will play an important part of building the continued growth and success of an exciting, market-leading company. You will work in a team with highly skilled and collaborative colleagues and work closely with colleagues across Volvo Penta, to deliver technical support and contribute to drive our market success, profitability, and growth.


For more information, please contact:


Stephan Orsulic, Director, Field Service & Diagnostic Tool Support, +46 739 01616
Travel requirements: Occasional


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.