Support Engineer for global company with Emmy® Award-Winning Technologies!

Are you passionate about technology and share a passion to solve problems of today to innovate for tomorrow

Keep on reading!

OFFER

You will be part of an international and friendly working environment. We empower individuals and teams and encourage open communication/collaboration across teams.

You will be offered a competitive salary, excellent benefits and flexible hours. Our workspace is centrally located with an open and spacious seating plan.

Some of the benefits of working at Invidi:

- An open and welcoming company with a distinctly flat organization
- Great opportunity to influence and take initiatives
- Working with and continue to learn from extraordinary colleagues!
- Flexible working hours
- Flexible remote
- Personal development (perhaps solutions architect in the future?)


TASKS

This is a customer facing role. As an Technical Support Engineer in the Customer Solutions team, your primary responsibility is to help our customers around the globe integrate with our Ad serving products and components. You will use the right tools to find the best solutions to problems. We embrace the Agile methodology and as part of a scrum team you will play an important role in all aspects of client support.

Our platform handles tens of thousands of req/s with sub-second response times across the globe. We serve ads to some of the biggest live events in the world, providing reports and forecasts based on billions of log rows.

You will:

- Provide INVIDI's customers with quick, accurate, and professional replies via ticketing system, chat, email, or phone.
- Maintain high level of customer satisfaction.
- Develop an understanding of each customer's specific implementation and needs.
- Relay customer feedback to internal teams.
- Work closely with internal teams such as Product, Engineering, Customer Success and Customer Solutions teams.
- Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI.
- Conduct root-cause analysis with engineering teams to make sure that issues are resolved.
- On-call work is required and will be compensated separately.


YOUR PROFILE



Our Requirements:

- Fluent in English with excellent articulation skills both verbally and in writing.
- You are able to articulate technical solutions and have the necessary soft skills to engage the customer and internal teams both verbally and in writing to crystallize requirements.
- Able to deal with high level of context-switching situations working with multiple customers and situations parallelly.
- Capable of clarifying unclear requirements for both internal and external stakeholders.
- Experience in debugging complex technical issues in a fast-paced work environment.
- Highly motivated and interested in customer support and customer satisfaction.
- Ability to learn quickly and to cope with ever changing environments.
- Desire to learn new things and perform technology research & troubleshooting.
- Ability to work with multiple customers and situations simultaneously.
- Willingness to take ownership of internal projects focused on improving existing documentation or processes.




Highly Preferred:

- Familiarity with video advertising and ad serving.
- Prior experience with Video and AdTech integrations.
- Experience of web technologies and platforms such as Java Script, HTML, FTP, SSL, CSS.
- Experience and knowledge in SQL or other database querying language.
- Familiarity with REST APIs.
- Experience working in agile environment.
- Fluent in Spanish.


ABOUT INVIDI

INVIDI Technologies is the world's leading developer of software transforming television all over the world. Our two-time Emmy® Award-winning technology is widely deployed by cable, satellite, and telco operators. We provide a device-agnostic solution delivering ads to the right household no matter what program or network you’re watching, how you're watching, or whether you’re in front of your TV, laptop, cell phone or any other device. INVIDI created the multi-billion-dollar addressable television business that today is growing rapidly both domestically and internationally.

INVIDI is right at the heart of the very exciting and fast-paced world of commercial television; companies benefiting from our software include DirecTV and Dish Network, networks such as CBS/Viacom and A&E, advertising agencies such as Ogilvy and Publicis, and advertisers such as Chevrolet and Verizon.

INVIDI’s world-class technology solutions are known for their flexibility and adaptability. These traits allow INVIDI partners to transform their video content delivery network, revamping legacy systems without significant capital or hardware investments. Our clients count on us to provide superior capabilities, excellent service and ease of use.

The goal of developing a unified video ad tech platform is a big one and the right developers--like you--flourish in INVIDI’s creative, inspiring, and supportive culture. It is a demanding, high-energy, and fast-paced environment. INVIDI’s developers are self-motivated quick studies, can-do individuals who embrace the challenge of solving difficult and complex problems.

ABOUT PINETREE

At Pinetree, we have a vision and mission to differentiate ourselves from the crowd and are Sweden's contenders in talent search and matching.

By working as an agency, the value to you as an employee is that we have a very wide network of partner companies that we continuously ensure high quality standards.

This recruitment is a direct employment at Invidi AB and all applications, questions, administration and recruitment process is managed by Pinetree AB.