Support Engineer - Spanish Speaking

JOB DESCRIPTION After sales technical support is an important function for the customers' total experience of the Axis products and solutions, and therefore also for the Axis brand.As Support Engineer you will be in direct contact with both end customers and partners handling technical support cases for your region (Iberia) and as a back-up for other regions.This includes phone, e-mail, and on-line helpdesk support for mainly after sales questions and issues.Your role will be important and your work will greatly influence Axis brand value and the customers experienced service level.Your main tasks will be to: Provide valuable phone, e-mail and online helpdesk support to end-users, resellers and distributors Assist the EMEA sales offices with both after sales and pre-sales support Develop and build support material in your local language Build technical knowledge and develop the service and support function with the team Authorize warranty exchange (RMA) and handle day-to-day issues with RMA partner At your disposal you will have a team of product specialists, providing you with product specific assistance.The position involves a few travels a year within EMEA.JOB QUALIFICATIONS You're a service-minded and structured individual with a large technical interest and the ability to communicate fluently (written and spoken) in Spanish and with excellent skills (written and spoken) in English.You're open- minded and have experience from working with technical support or technical aspects of products in other ways.You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products. Experience in one or more of the areas below are considered a plus: camera/image settings, network protocols, surveillance camera systems, servers and storage systems, electric science, client/server OS and application management.EMEA TECHNICAL SERVICES TEAM EMEA Technical Services consists of different functions where the largest one is customer support, which gives technical support to customers within the EMEA sales region (Europe, Middle East, and Africa).All functions are centralized to Lund, Sweden and we're currently a team of around 15 people.The team is also involved in authorizing product exchange under warranty (RMA), while the actual RMA handling is carried out by external partners.EMEA Technical Services furthermore manage the technical set-up of major trade shows in EMEA and for all functions has an extensive cooperation with the local sales offices.WHAT AXIS CAN DO FOR YOU Axis can offer you a young, dynamic and multi cultural environment, with on the edge technology and a highly valuated brand.We are the world leader in network video and as Support Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products.Come join us!READY TO ACT?Axis is a company realizing the benefits of a diverse workforce.We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.