Support Engineer - UK

JOB DESCRIPTION As Support Engineer you will be in direct contact with both end customers and partners handling technical support cases for your region (mainly the UK) and as a back-up for other regions.This includes phone, e-mail, and on-line helpdesk support for technical questions relating to Axis products or installations.Your role will be important and your work will greatly influence Axis' brand value and the customers' experienced service level.Your main tasks will be to: Provide valuable phone, e-mail and online helpdesk support to end-users, resellers, and distributors Work with a case driven system where you have the ultimate responsibility towards the customer for concluding and closing your cases (unless escalated) At a professional communication level, maintaining a good dialogue with the customer throughout the resolution of a support case Assist primarily the sales office in your region, with both after sales and pre-sales support Build technical knowledge and contribute to developing the support function within the team Authorize warranty exchange (RMA) and handle day-to-day issues with RMA partner At your disposal you will have a team of product specialists, providing you with product specific assistance.The position involves a few travels a year within EMEA.JOB QUALIFICATIONS You're a service-minded and structured individual with a large technical interest and the ability to communicate fluently (written and spoken) in English.English is the preferred native language for this position.You're open- minded and have experience from working with technical support or technical aspects of products in other ways.You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products. Experience in one or more of the areas below are considered a plus: camera/image knowledge, network protocols, surveillance camera systems, servers and storage systems, electric science, client/server OS and application management.TECHNICAL SERVICES TEAM The Technical Services team for Europe, Middle East and Africa consists of different functions where the largest one is technical support.All functions are located in Lund, Sweden and we're currently a team of around 15 people.The team is also involved in authorizing product exchange under warranty (RMA), while the actual RMA handling is carried out by external partners. WHAT AXIS CAN DO FOR YOU Axis can offer you a young, dynamic and multi cultural environment, with on the edge technology and a highly valuated brand.We are the world leader in network video and as Support Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products.Come join us!READY TO ACT?Axis is a company realizing the benefits of a diverse workforce.We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.