Support Lead

THE ROLE - WHAT WE NEED

Yabie is on an incredible journey and are developing rapidly in all aspects. On this journey we need to strengthen our support function. You will be a part of Yabie’s Operations team and specifically the support team, where we need a support lead that loves serving customers and have a great doer mentality. At Yabie we love serving our customers and have a believe in that customer interactions serve a larger purpose than simply fixing problems. You need to be able to lead by example and want to raise the bar for the way we work with support at Yabie.

This is a role with both hands on work and getting stuff done, as well as leading Yabie’s support going forward and help planning and executing on the support strategy. This means both taking care of the actual support tasks together with the team, make sure we meet our targets, work with continuous improvements and making sure the support agents work in the right direction. Continuous improvement can be, analyzing and optimizing, using previous experience and mix it with Yabie’s vision and mission in order to create new ways to reach an excellent support function.

You have experience from a support team lead role and are technically savvy. You are used to collecting data and talk to important stakeholders in order to escalate cases in the best possible way. You love helping the customers and to work in a high pace environment with a doer attitude. You are a role model for the rest of the support and have an ability to get people to work in a common direction.

EXPERIENCE AND SKILLS - WHO YOU ARE

- Love serving customers both as hands on work and how we serve them best long term

- Tech-savvy and experience from hands on work in a support function in a leading position

- Experience from case handling and/or CRM-systems, preferable Salesforce, and also Microsoft Office/similar programs

- Experience from leading people in the right direction

- Excellent communication and interpersonal skills and confidence in speaking english. Other languages is a plus

- Ability to perform multiple tasks at the same time and work in a high pace environment

- Ambitious and creative with a willingness to make continuous improvements

- Experience from the Point-Of-Sales industry or payments/fintech in general is a big plus





WHAT'S IN IT FOR YOU

You want to be in an extremely exiting journey? Joining an inspiring and diverse environment, with skilled and creative colleagues, where you will directly impact both how we are disrupting the Point-of-Sales (Payment) industry and how we continue to shape our young company. With your help, we will keep building our inclusive, friendly culture where we aim for growth by always keeping our merchants in focus while we challenge the industry. For the right candidate Yabie offers a lot of possibilities.

We are a fast growing team of 45 highly motivated people from many corners of the world, located at Epicenter in the heart of Stockholm. There are also possibilities to work at our Eskilstuna office. Yabie is very well funded and among its shareholders you will find leading investors like Swedbank, Creades, NFT/Collector Ventures and Brightly Ventures.