Support Manager

Lead the support team towards best-in-class customer service.
Every day Scania Financial Process Center helps Scania to process invoices. It is an European shared service organisation with a passion for delivering a great service experience. As Support Manager, you will report to the Director and be responsible for the daily management/operations of the team’s work tasks and to develop the next generation support.

More specifically your tasks will be to:

Ensure customer satisfaction
Set up KPI’s together with Service Managers
Develop a global support function in close collaboration with regions, sub-regions and local country 

Your profile
We are looking for someone with a Bachelors’ in business administration or engineering, or the equivalent experience gained from a working career. You are an experienced leader that have at least two to three years’ experience of managing customer services.
 
We place great value on your personal qualities in this recruitment, characterized by being unafraid and mature leader with an open mind, comfortable with leading an experienced, virtual team. You are an inspiring motivator with the abilities to lead and communicate in a matrix organization, while planning ahead and bringing our processes to the next level. You have a passion for customer service, a detail orientation and the ability to communicate with customers and co-workers on many different levels.
 
To succeed in this role, you need to be able to communicate effortlessly in Swedish and English, both verbally and in writing.
 
It is a plus to have experience in finance and controlling and specifically AP and AR.
 
This job is an unique opportunity to enter an international position where you will be engaging with a great diversity of stakeholders. If you are the right person for us – we will give you an interesting and challenging experience in a team focused environment with good spirit!

Interested?
 
For further information
Please contact Helena Hörnebrant, helena.hornebrant@scania.com
 
Application
Your application should include a CV, cover letter and copies of any certificates. Selections will be made on an ongoing basis throughout the application period.

Please apply through http://www.scania.com/group/en/available-positions/ in order for us to get correct information. In case of problems during applying at scania.com, send Your application to kandidatbokning@scania.com Important! Refer to Scania Job Id 20177807 in the headline and enclose Your CV, personal letter and relevant copies of grades (only in word or pdf-format). We also need Your full name, address, e-mail and cell phone no in order to register Your application. We will not manage incomplete mail applications.