Support Manager, IKEA IT Service Desk, Helsingbo

Support Manager, IKEA IT Service Desk, Helsingborg

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IKEA is on an exciting growth journey becoming more accessible to the many people. We are investing heavily to develop IKEA into the future. This means for example delivering one of the world?s biggest multichannel programs. It also means developing a number of solutions to meet the needs of our customer and co-workers today and tomorrow.

IKEA Business Solutions will support this journey by delivering new, customer focused solutions and making sure that existing solutions are relevant and available. We empower our co-workers, customers and suppliers with the right solutions to contribute to a growing IKEA.
Would you like to join our team?

About you
We believe that you have a background of working with Service Management. The job requires that you are good at building relations and trust. You have the ability to get people talking and acting together towards solving problems for the End Users. There will be a number of different activities ongoing at the same time, so you need to be able to plan and steer your own work. You need to have knowledge about Supporting IT Services and understanding of Project Management and ITIL. If you have knowledge of IT Business Processes, End User needs and basic knowledge about technical platforms is an advantage.

About the assignment
As a Support Manager, you will be responsible for the support within Range & Supply Service Area where you will be working with services connected to our Multichannel among others. This means collecting support needs, write agreements and secure that we deliver accordingly. Your main responsibility is to have an overview of the current support status and proactively work to decrease the incident volume and shorten the incident solving time, always with End User Satisfaction and End User Productivity in focus.

You are responsible for that the support is secured short and long term by working in close relation to all support teams. Furthermore you are in charge of providing long term planning for the support of the Service Area. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key in achieving the performance objectives of this job. This require leader skills and capability to lead though others.

The recruitment process will be handled continuously, so don?t hesitate to send your application as soon as possible! Please email your application to hrscse@ikea.com.

We have a preferred candidate for this position.

Operations & Shared Services is part of IKEA Business Solutions with the purpose to enable large development programs as well as fast, innovative, customer focused results and safeguard running business.
We strive for excellent leadership in all positions to lead business and people together. We aim to integrate perform & deliver and learn & develop as the two dimensions in our everyday work. The IKEA culture is a crucial factor of our success and our values influence everything we do.