Support Manager till Element Logic

About Element Logic

For more than thirty years, Element Logic has been raising warehouse performance to a higher level. We supply more AutoStore systems each year than any other company in the world. With robotic solutions, software and advice, we help companies improve their value chain and be more profitable. We work in magazines of all sizes in a wide range of industries, including electronics parts, parts distribution, consumer electronics, 3PL, pharmaceuticals, clothing, sporting goods and much more. As the first AutoStore partner, there is a wealth of experience in designing, delivering and installing customized solutions that improve the workflow of our customers. Element Logic has more than 240 employees in Europe. In 2020, turnover was € 100 million. Our head office is located in Norway, with subsidiaries throughout Europe.



If you want to work in a company with high competence together with the vision of making our customers' warehouses the most efficient in Europe and soon the world, this is the place to be!

About the role

Element Logic is growing rapidly, and we are looking for an enthusiastic support manager. You will report to the Group Support Director. The support manager will lead our support activities on local and group level and lead the support team. You will utilize existing internal standards and local knowledge, but also have the mandate and expectation to contribute to further improvement and streamline our processes.

Key tasks:

Through "The Element Way", the support manager will help to create the best customer experience through the company's own processes and procedures, which entails, but not limited to:

* Manage operational manning plan for Support
* Manage recruitment process to meet staff requirements in strategy
* Follow up and ensure that "The Element Way" is followed for all Support processes, ensure alignment across geographies.
* Contribute in strategic planning and partner cooperation
* Responsible manager for:

* Team leader(s)
* Support consultants (in case not reporting to Team leader)
* System consultants (in case not reporting to Team leader)

* Overall responsible for our global customers
* Planning of all services and resources to be provided from the customer contract
* Coordination and resource planning of external partners, own resources and customer interests
* Monitoring support performance
* Contact person for all support-relevant topics
* Oversee and report on progress, as well as follow-up of activities
* Accountable for that all above responsibilities are in line with group strategy plans

We think you've got:

* Strong stakeholder management skills
* 5 years of relevant and transferable experience and expertise from similar role
* Experience and good understanding of the customer perspective, as well as the organizational requirements for a Support organization.
* Knowledge of organization development incl recruiting and competence mapping.
* Experience and interest from warehousing and logistics is an advantage
* Good English skills orally and in writing

Desired personal attributes:

* Brave and at the same time safe and responsible in terms of taking great total responsibility
* Open and honest
* Collaborated and customer-oriented
* Structured with strong execution power
* Strong communication skills

What we offer:

* Group position and influence
* Leading technology and systems
* Competent colleagues
* Ownership and significant responsibility from day one
* The environment to be yourself and have fun



How to apply:

In this recruitment process Element Logic collaborates with Jefferson Wells, a ManpowerGroup compnay. To apply for the position, send CV and application letter to recruitment consultant Christopher Weeks, christopher.weeks@jeffersonwells.se

We will be performing continuous assessment and selection, so please submit your application as soon as possible.