Support Operations Specialist

Do you want to work with colleagues, teams and customers from around the world? Do you feel that your mission is to give the best possible customer experience?
At Calabrio you come face to face with world class customer service and we’re now on the lookout for new members to our Customer Support Operations team.
About the job:
The purpose of the job is to provide high quality customer service for all our customers spread across the world.
Main Tasks and Responsibilities


Receive and dispose incoming requests through phone, email and Calabrio Success Center website
Act as “Queue Captain” by ensuring cases are assigned when needed to maintain SLA adherence
Create cases in Salesforce with data provided by Customer/Partner
Facilitate communication and engage internal teams to best serve Calabrio’s Customers/Partners as appropriate
Create, update, and maintain accurate information in Salesforce
Manage multiple tasks in a fast-paced, changing environment
Review current processes for improvement opportunities and updates
Lead and/or participate in projects across the organization to implement or update tools and processes

About you:


You have a customer and service-oriented mindset
You have excellent communication skills both verbally and in written, in English. Knowledge in Swedish is considered advantageous
Understanding of support processes and best practices
You have the flexibility to adapt to different situations and to different cultures
You have excellent IT skills and good technical understanding
Experience using Salesforce is highly advantageous
You have an academic degree in IT, Computer Science, Business Administration or equivalent.



A bit about our culture
Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.
Come together with us and build the best company in our space!
If you have any questions regarding the position, please contact Jakob Lunde, Talent Acquisition Specialist, at jakob.lunde@calabrio.com.