Support Process manager and Argus PSKU

Support Process manager and Argus PSKU
Curious?
Do you want to be a part of increasing Volvo Penta’s customer success?
Volvo Penta is happy to announce that we are now hiring a Support Process manager & Argus PSKU (Process Solution Key User) to our Field Service & Diagnostic Tool support department.
The Field Service and Diagnostic Tool Support dept is part of the Customer Support dept in the central organization Global Parts & Services at Volvo Penta.
Argus is the case management tool for the aftermarket. The tool is used to report and request help and information concerning products that Volvo Penta has sold to end users.
As a Support Process manager, you will be an important representative for Customer Support in the on-going product projects, to secure that there is a functional support process in the aftermarket, when the products are put in production.
You will also be the main person for Volvo Penta to participate and drive the necessary development to the new upcoming case management system, which eventually will replace Argus.


Your main tasks will be to:
Supply daily support for the current and new Argus users with issues in the Argus system
Utilize the Volvo network to find best possible solutions
Represent Customer Support dept in the product projects to secure that a Support process will be available at start of production
Represent Volvo Penta in the development of the new case management system for the Volvo Group

Who are you?
To be successful in this position you need to be service minded, well organized and have excellent communication and networking skills. As a person you are analytical, solution focused and comfortable to work both independently and in teams.
You need to have curiosity and drive to take on new possibilities and you have the drive to challenge existing structures.
Documentation and communication with colleagues are kept in English as a prerequisite and Swedish is used in most of the daily communication in office.


Our offer to you
We at Volvo Penta and Field Service Support, Global Parts & Services, are looking for a colleague to join our team. You will play an important part of building the continued growth and success of an exciting, market-leading company. You will work in a team with highly skilled and collaborative colleagues and work closely with colleagues across Volvo Penta and the Volvo Group, to deliver technical support and contribute to drive our market success, profitability, and growth.


For more information, please contact:
Stephan Orsulic, Director, Field Service & Diagnostic Tool Support, +46 739 021616
Torbjörn Retteli, Process Manager & Argus PSKU, +46 739 026845


Travel requirements:
Occasional


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.