Support Sales Administration Officer

We are searching for a Support Sales Administration Officer for an international company in Lund. Start ASAP!


As a Support Sales Admin Officer you will join a team supporting the Admins working with European, Turkey and Maghreb customer base. The responsibility of the team is to support different teams with administrative tasks for the spare part orders, from initial contact with the customer where the language allows it, to co-ordination and follow-up of transportation to the customer’s destination.
As a Support Sales Admin Officer you will be a key player in supporting the organization to drive customer satisfaction in a direction that aims to increase Service, Performance & Quality. To be successful in this position you need to be a good communicator and have an excellent command in English both written and verbal. Additional European languages or Turkish is seen as a strong advantage. Knowledge within the logistics area and IT is an advantage but not a requirement.

Key areas of responsibility for the Sales Administration Officer:


Be the front-line operator in one or more languages (~75% of work)
• Main point of contact for customers & market companies for parts orders and inquiries.
• Respond to incoming orders and queries per phone and e-mail, utilizing a network of colleagues & external partners for support
• Execute order administration tasks in SAP and other internal tools & systems.
• Follow-up on orders, service level agreements and other key measurements.
• Assure that transport to each customer is done in the right time, and at the lowest cost.
• Work in close cooperation with the European market companies & internal departments


Be the second-line operator in one or more of the following areas (~25% of work)
• Issue purchase orders and follow up on deliveries from suppliers
• Preventive housekeeping of pending orders via our IT systems and reporting tools
• Participate in Daily Management and other activities to constantly improve the operation
• Responsible for driving and maintaining our Quality Management System (QMS)

As a person you are service minded, result oriented and can easily and on a detailed level understand work instructions, work processes and administrative tools. A can do attitude and flexibility is a must in this role as you will be requested to support different teams depending on the needs. Communication has to be pro-active, fast and accurate. You will work independently and together with others towards set goals. You have excellent communication and networking skills, customer service being your leading star. You have the ability to take initiatives and drive for changes. You are a team-player and enjoy co-operating with others to solve the work tasks in the most efficient way.

This is a full-time consultancy position through Incluso in Lund, 3 months assignment to begin with. Please note starting date is ASAP!

Please apply with your CV and cover letter as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.