Support Sales Administration Officer for a global company

About the role
As a Support Sales Administration Officer you will be a part of a team supporting the European, Turkish and Northern Western African customer base. The responsibility of the team is to support different teams with administrative tasks for the spare part orders, from initial contact with the customer, to co-ordination and follow-up of transportation to the customer´s destination.

You will be a key player in the organization and you will be responsible for driving customer satisfaction in a direction that aims to increase Service, Performance and Quality.

As a Support Sales Administration Officer your work will be divided between front-line operation and second-line operation.
Here´s what a Support Sales Administration Officer can expect in the day-to-day:

Be the front-line operator in one or more languages (~75% of work)

• Main point of contact for customers & market companies for parts orders and inquiries.
• Respond to incoming orders and queries per phone and e-mail, utilizing a network of colleagues & external partners for support
• Execute order administration tasks in SAP and other internal tools & systems.
• Follow-up on orders, service level agreements and other key measurements.
• Assure that transport to each customer is done in the right time, and at the lowest cost.
• Work in close cooperation with the European market companies & internal departments

Be the second-line operator in one or more of the following areas (~25% of work)

• Issue purchase orders and follow up on deliveries from suppliers
• Preventive housekeeping of pending orders via our IT systems and reporting tools
• Participate in Daily Management and other activities to constantly improve the operation
• Responsible for driving and maintaining our Quality Management System (QMS)

This is a consultant assignment for approximately 3 months with starting date 16th of May. The office is based in Lund.
We kindly ask you to write your resumé in English.

About you
We are looking for someone who is service minded, result oriented and able to work both independently and together with others towards set goals. This person also needs to be able to easily and on a detailed level understand work instructions, work processes and administrative tools.

Qualities we´re looking for in this role:

• Excellent communication and networking skills
• Ability to take initiatives and drive for changes
• Fluent in English. Additional European languages or Turkish is seen as a strong advantage
• Knowledge within the logistics area and IT is an advantage, but not a requirement

We will attribute great importance to personal suitability.

About Adecco
Adecco is the world´s largest recruitment and staffing, and our most important asset is our qualified employees. With us and on our customer assignments, you as a consultant to be appreciated for your skills that makes a difference! Your experience will grow as well as your social and professional network. Adecco can offer you the possibility of interesting assignments at attractive companies, for services that may never come out in the open market.

Contact details
If you have questions about the assignment or the recruitment process, you are welcome to contact responsible recruiter:
Marie Ekvall via marie.ekvall@adecco.se

If you have questions about registration, please contact our support: info@adecco.se

Welcome with your application!
We kindly ask you to write your application in English.

Keywords
Sales, Administration, English, Lund, Adecco