Support Specialist

Ework Group is looking for you who are a young professional who are ready to take on your first/second role as a Support Specialist to join our exciting journey!
About the role
We are looking for a Support Specialist who will be part of our support team that today consists of 4 employees. You will play an important role in giving excellent service to our external partners such as clients, suppliers and consultants, and also handling questions coming from our own employees.
Overall responsibilities:
Customer Support: Contact with our clients, suppliers and consultants via mail, phone or chat.
Case management, answering first line support cases
Dispatch cases to other functions in the organization
Simple technical investigations (basic troubleshooting);

Required qualifications:
Professional level and/or fluency in Swedish and English
Experience from working in a similar role or with customer support is a merit
Service minded and high communicative skills

The ideal candidate is someone who has a problem-solving approach, likes to investigate and seek out information. You must be comfortable picking up the phone and be able to juggle a few tasks at once.


Is it you we are looking for? Do not hesitate to apply today!


What do we offer?
We offer you to be part of a great and successful team with an excellent opportunity to develop yourself on both a personal and professional level. Our new beautiful Stockholm office is located in the city center, close to the central station and with easy access to public transport. Ework Group has a generous wellness grant for all employees and we also have a flexible benefit that strengthens your pension.


Our Values are important to us and we hope that you agree on them 👇
Consultative- We lead the way
Committed- We drive success
Collaborative- We learn and create together
Curious- We embrace change


Additional information:
Placement: Our new office in the central part of Stockholm, Sweden
Start: As soon as possible or up on agreement.
Employment: Full-time employment
Application: Please apply with your CV and cover letter as soon as possible but 12th March at the latest. We might be ready to proceed with suitable candidates before the end of the application process.


If you are wondering what the process will look like, this is how we think:
First call with our Talent Acquisition Partner Eleonora Holm Evgenikou
Personality and problem-solving tests
First interview with Manager at site Stockholm
Second interview with manager’s manager
Reference check
Offer and celebration! 🍾



Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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