SUPPORT TECH FOR THE ROLE OF TEAM LEADER SERVICEDESK- Stockholm/Remote

Experienced support technician to serve as team leader for our Service Desk.
As a team leader for the Service Desk, you will work in an operational role, ensuring that the daily work in the ServiceDesk runs smoothly. You will maintain an overall overview of matters, ensure that processes, working methods, and documentation are maintained, and assist with technical support to our company's users in collaboration with other support technicians.
ServiceDesk works on-site at the office in central Stockholm, where you are also expected to be. Our users work on-site, from home, or in a hybrid environment.
The task consists of the following components:
Lead and plan daily work within the customer's internal ServiceDesk and ensure that we deliver on time.
Overall, work to ensure that cases are handled in accordance with our routines and processes.
In collaboration with Service Owners, improve, maintain, and implement routines.
Implementation of a new incident process
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Be in charge of documentation, identifying and ensuring that incorrect documentation is corrected and new documentation is handled in accordance with routine.
Recognize reoccurring case types and incidents
Case hygiene feedback is provided to the team on a regular basis.
Case follow-up with other solution groups is done on a monthly basis, and statistics are produced on a monthly basis.
Working operationally with ServiceDesk support if needed / increased load
Personal characteristics include:
You are a person who is thorough, structured, communicative, and has the ability to see things from a holistic standpoint.
You should thrive in a mobile environment because you are unpretentious and don't mind rolling up your sleeves when necessary.
You express yourself very well in Swedish, both orally and in writing. Qualifications:
Overall experience working in a ServiceDesk
Working as a team leader for a ServiceDesk is a plus.
Good case management experience, preferably with the case management system Easit
In a support organisation, you should have a good habit of working with and establishing processes, routines, and documentation. You should also have knowledge and experience with ITIL service management.
Excellent ServiceDesk experience in AD, Windows 10, Microsoft 365, and SCCM.
Technical competence at least equal to ServiceDesk / 2nd-line, meritorious if you have an overall understanding of technical contexts.
If you have also participated in the case management exchange, systems, this is a merit.
Duration: 6 months + extension
Location: Stockholm / Remote
Looking forward to your applications.