Support technician

Grassfish is a Digital in-store company.
We believe that outstanding experiences make all the difference. It’s how we separate the okay for the wow. And the way true brand loyalty is built. Therefore, our mission is to every day enable extraordinary customer experiences. Grassfish has earned recognition for its powerful In-store Experience Management Platform and dedicated people, helping leading global brands stand out and beat the competition.

Job description and key responsibilities
We are now looking for a Customer Support Technician to strengthen our Nordic Support team. As a Support Technician at Grassfish you will work in a tight working support team with a high variety of customer tickets. You will communicate directly with our customers via phone and email, troubleshoot and solve issues on a daily basis and maintain the customer's journey with high-quality support.

We have platforms that base themselves on Microsoft Windows computers along with internal screen players (NUC). This means we deal mainly with both hardware and software in a computer environment.

Experience in Windows environment is mandatory.

The job includes telephone and email support between 8-17 weekdays. With lunch 12-13.

Your profile
At Grassfish we are always moving forward. We believe that the person we are looking for is curious, wants to push new ideas and eager to join our journey in becoming the global number one within Digital In-store.

The person we are looking for is a service-minded colleague with the following perks:

- Full communication skills in both Swedish and English, speech and writing.
- Experienced in a Microsoft Windows environment.
- Able to handle a high variety of cases simultaneously.
- High team spirit.
- Any experience with handling both a variety of computer software and hardware is a big bonus.


Perks

- Health initiatives and wellness allowance.
- Social activities with fantastic colleagues.
- Competent colleagues with a broad skillset.
- Collective agreement.
- Internal career opportunities.


The position is full-time and located to the office in Varberg.
We recruit on an ongoing basis, last day of application is 30/4
If you have any questions you are welcome to contact Tommie Andersson, Head of Support Nordics, tommie.andersson@grassfish.com

You can send your application in Swedish or in English.

We believe in people.
Our company culture is our most important asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. They guide us in everything we do - from the decisions we make to how we interact with each other and our customers.