Support technician

As an Onsite Technician you will support users with day-to-day technical challenges. We seek a technician with a sound cultural and behavioral proficiency towards end users, respecting the company's decorum. We aim to provide a stable, efficient, and continually improving service, acting as the interface between customer end-user community and the services they consume.

Local Onsite support handles incidents and requests requiring an onsite presence and provides remote support using remote support tools. The team is knowledgeable in deeper troubleshooting, collaborating with various product teams as needed. As an Onsite Technician, you will work in different technical areas, providing support for both hardware and software-related issues. You will enhance business productivity by performing direct support for enterprise users, driving incidents, and requests towards resolution.

Key Responsibilities:
Always work onsite
Provide local hardware enterprise support.
Provide local software enterprise support.
Participate in digital development in the enterprise support area.
Manage conference room setup and provide conference room support.
Onboard new joiners.
Manage printer solutions and provide printer related support.
Collaborate on solutions with OEMs (Original Equipment Manufacturers)


We believe in creating a connected digital working environment, supporting an efficient global support service where everyone is empowered to solve their technical issues independently or reach us for assistance when needed. This role is based in our Gothenburg office, spread across two sites in Lindholmen and Torslanda, requiring flexibility to move between these locations as work demands.


Krav/Requirements
Proficient in Windows 10/11, macOS, iOS, and Android support.
Experienced with cloud services, Office 365, and Azure.
Onsite hardware and software enterprise support, Knowledgeable in hardware support, AV equipment.
Engage in digital development and conference room setup/support.
Manage printer solutions, server, print management and Device control center.
Collaborate with OEMs and possess onsite/remote support experience.
Experienced with ServiceNow Incident, Request, change and Problem management.
Understanding of DevOps, IT operations, and security lifecycle.
Expertise in Intune, end-user experience, and network services.
Effective in handling high-priority requests and escalating issues.
Strong communication, collaboration, and analytical skills.
Committed to improving user satisfaction and service development.
Proactive in knowledge base improvements and incident analysis.
Capable of troubleshooting and servicing technical equipment.
Flexible and adaptable to changing schedules.