Support Technician Denmark

Level 2 Aftersales & Support Technician for Denmark
ASUS is looking for a L2 Aftersales & Support Technician, to be responsible for support & service operations in Nordic (mainly Denmark), office located in Kista, Sweden.
About the job
As a L2 aftersales & support technician, you will be responsible for ensuring that the aftermarket services ASUS provides in the Nordic region meet high standards regarding quality and service. Your role will be mainly focused on providing the best possible service for our Danish customers. We are looking for someone with a great interest in technology and an eye for detail.
You will be working together with our Nordic aftersales team in our brand new offices in Kista and reporting to our Nordic customer service manager.


About the team
You will be working with our Nordic aftersales team, where the people come from all over Nordic; Sweden, Norway, Denmark and Finland. You will also have contact with our European service team in the Netherlands and our HQ in Taiwan. Therefor you will need to know both Danish and English fluently and any other Nordic language is a plus. Together as a team we aim to provide world class service for our Nordic customers.


Work tasks
• Act as second line for the call center (mostly Danish customers).
• Handle specific customer accounts and escalations in Nordic (mainly Danish).
• Handle and validate RMA (repair) applications.
• Request more information from customers in case their issue can’t be duplicated in service (no trouble found).
• Handle out of warranty repair cost estimates in our system and any questions related to those.
Qualifications and background
• Fluent in Danish and English (other Nordic language is a plus).
• Great knowledge of computers and IT.
• Experience in aftersales & customer support.
• Analytical and structured in your thinking and with an eye for details.
Employment
Full-time 100%.


Where will you work?
ASUS Nordic AB, Stockholm. (Torshamnsgatan 35, våning 6, 164 40 KISTA)
We offer hybrid workplace where two days/week can be from home.
Free gym and a great restaurant in the building.
Application
Recruitment and interviews is ongoing. Please apply via Linkedin with relevant documents.


About ASUS
ASUS has more than 30 years of experience in the technology industry and is a leading company in the new digital era. ASUS started in 1989 as a motherboard company and a majority of the world’s all computers has at least one component manufactured by ASUS itself. ASUS manufactures products in almost all IT-related areas, and designs and manufactures products such as laptops, desktops, all-in-one computers, tablets, cell phones, smart clocks, computer components, monitors, multimedia products, servers, network products, and in-home robots.


Currently, ASUS has a global staff of more than 17,000 employees, of which 95 employees in the Nordic region. http://www.asus.se