Support technician that saves lives

An ambulance with emergency lights on quickly navigates through traffic to rescue a person in distress. The feeling that you have contributed to the rapid response of the ambulance is very rewarding. The contribution to society is evident when you work with technology that saves lives.  

We are about 100 people at CSAM Public Safety. The majority is located in Gothenburg, but we also have offices in Oslo, Karlstad, Stockholm, Valencia (Spain), Reading (UK) and Auckland (NZ). Of course, we also have "home offices" and it is perfectly fine to be working from home too. We are expanding and growing our team looking for a Support technician who is passionate about helping our customers. We have a culture of collaboration and knowledge sharing. If you want to work in this inspiring environment where you also contribute to the society – then this might be the position for you! 





THE POSITION:

As an important part of CSAMs support team, you as a support technician will be responsible for the support around our 112 solution, which is installed at SOS Alarm and several other blue light customers around the world. You are passionate about solving problems and offering service in the highest class.

You have customer-related contact on a daily basis where you run ongoing technical support issues as well as complex analyses and troubleshooting. Our main contact is with our customer’s technicians which means very deep technical level (2nd line support). Several times a year you are also involved in projects where you are an important part of planning and performing upgrades to our customers' systems. Since our technicians have such broad expertise, they also act as advisors on issues that improve our customers' entire IT environment.





THE IDEAL CANDIDATE:

To succeed in your role with us, we believe that you have a great interest in technology, understand the importance of customer service and enjoy taking responsibility. You work well in teams and enjoy that your work really matters! You are good at finding solutions and conveying them in both speech and writing. You therefore master Swedish and English in both speech and writing.

Experience of installing and managing complex and large mission-critical IT systemsKnowledge in IT, communication systems or similarHigher education degree, preferably in IT or equivalent experienceMost systems run in a Windows environment so experience with SQL Server, Windows Server, Active Directory, WCF communication, XML, and SOAP is preferable. Understanding for code and independent troubleshooting is highly meritorious





ABOUT OUR CLIENT: 

CSAM Public Safety is a growing software business area that develops information technology solutions for mission-critical systems in an international environment. Our products and solutions are used, for example, in advanced management systems for emergency response authorities as well as in public web portals where high demands are placed on performance and reliability. We are part of the CSAM Health Group with more than 250 employees. CSAM Health AS is headquartered in Oslo. Want to know more?





ABOUT THE EMPLOYMENT: 

Friday is responsible for the recruitment process but you will be employed directly by Volvo Cars. It´s a request from Volvo Cars that all questions regarding the position is handled by Friday.





ADDITIONAL INFORMARTION:

Employment type: Full-time, Long-termStart date: ASAPLocation: Sankt Eriksgatan 5, GöteborgContact person: Gabriella Bergström, gabriella@friday.seSalary: Fixed monthly

Apply by clicking the link below. Remember to be quick with your application as we make continuous selection of candidates and the position can be filled before the application deadline is due. 





ABOUT FRIDAY:

By being a partner to our clients and candidates, we strive to find the best match for you both. We achieve this by really getting to know our clients and candidate’s needs! Of course, we will ensure that requirements and skillsets match. But above all, we focus on the importance to find harmony between values ​​and corporate culture which both candidate and client considers optimal.

Our passion is to help people to the right position, workplace and context and we work in the field between IT and Technology. That's why we founded Friday, with the ambition to help you with the job that gives you the Friday feeling - every day!

We mainly focusing on young engineers who are at the beginning of their careers or soon concluding college / university within the IT and Technology field. Our belief is that people reach their fullest potential when looking forward to going to work each morning. "Friday - everyday", how about that?