Support Technician To Netmore

Are you an ambitious problem solver with a strong interest in IT and Radio Networks for sustainable societies? Do you have experience in customer support or a similar field? We are currently seeking a Support Engineer to join innovative Netmore on their journey of growth.

THE POSITION:

Netmore is a IoT operator that provides LoRaWAN-connectivity that are purpose-built to connect millions of devices. Their network currently covers several countries in Europe, including Denmark, Portugal, the United Kingdom, and France. Netmore was founded in 2016 and has since grown at a rapid pace. Currently, there are approximately 60 employees spread across Europe. In this team, there are currently 10 colleagues located in an office in Gothenburg. Here you will work closely with the NOC team and the developers where you will be given the opportunity to collaborate with colleagues to achieve the best possible goals together.

In your role as a support technician, you will be responsible for handling incoming support-tickes. Your task will be to review and prioritize these tickets efficiently by analyzing the nature of the problem, customer information, and any troubleshooting steps. Furthermore, you will address the issues in the ticketing system in order to provide prompt solutions to any upcoming problems. This involves engaging in customer dialogues as well as close contact internally which place demands on you to work in a communicative as well as accommodating manner.

Key responsibilities:

Investigate possible problems with networks and IoT devices such as connected water meters
Perform troubleshooting and identify issues
Manage support-tickets and customer interactions

THE IDEAL CANDIDATE:
Has 1-2 years of work experience in Technical Support, Customer Support, or a related.
High school engineering degree in electronics, networks or IT
Has a strong interest in problem-solving radio communications and IT.
Fluent in English and Swedish.
It is advantageous if you have experience in LoRaWAN, Mobile networks, or the communication within utilities industry.


Furthermore, great importance will be placed on personal suitability. To thrive in your role at Netmore, we believe that you are driven and committed to your work. You are curious and open- minded, recognizing the value of working in a team where everyone works towards the company's common goals. Furthermore, we believe that you are technically communicative and solution-oriented, and find it natural to adapt your communication style to the receiver. The Netmore ”can-do” attitude and determination to find solutions defines your persona.

ABOUT THE EMPLOYMENT.

This is a consulting assignment, which means that you will initially be employed by Friday. The intention thereafter is for you to be permanently employed by our client after 6-12 months.

For this position our client has security classification requirements, you must hold an EU citizenship.

ADDITIONAL INFORMATION:
Employment type: Full time, long term
Start: Immediately/upon agreed start date
Location: Gothenburg
Contact person: Tuva Sandberg, Tuva.sandberg@friday.se
Salary: Fixed monthly


Apply by clicking the link below. Remember to be quick with your application as we make continuous selection of candidates, and the position can be filled before the application deadline is due.

ABOUT FRIDAY:

By being a partner to our clients and candidates, we strive to find the best match for you both. We achieve this by really getting to know our clients and candidate’s needs! Of course, we will ensure that requirements and skillsets match. But above all, we focus on the importance to find harmony between values and corporate culture which both candidate and client considers optimal.

Our passion is to help people to the right position, workplace and context and we work in the field between IT and Technology. That's why we founded Friday, with the ambition to help you with the job that gives you the Friday feeling-every day!

We mainly focus on young engineers who are at the beginning of their careers or soon concluding college / university within the IT and Technology field. Our belief is that people reach their fullest potential when looking forward to going to work each morning. "Friday-everyday", how about that?