SUPPORTTEKNIKER / OPERATIONS SUPPORT ANALYST FOR ISABERG RAPID (ESSELTE)

To our IT department located in Hestra, Sweden, we are looking for an OPERATIONS SUPPORT ANALYST.

Are you customer oriented, structured and have experience in computer network communications and support?  If so, we invite you to join us at Rapid!

In this position you will provide first line IT support services on servers, computers, printers and computer networks.  You will be a member of the local IT help desk, troubleshoot, problem solve and use industry-standard best practices to resolve support issues. You will work in close connection with the IT Business Support organization, with business users in Northern Europe, as well as with other IT departments.

You will be a team member of a Global IT organization, An example of the tasks you will be responsible for:

- Support users in Northern Europe by answering help desk requests and calls
- Support, monitor and troubleshoot company’s virtual and physical servers and individual user’s computers in Northern Europe
- Install, setup, configure computer hardware and software and printers according to company’s standards
- Support, monitor and troubleshoot company’s network hardware and software resources in Northern Europe

We expect you are a strong and open-minded team player with good communication skills, self- monitoring, structured and have experience in IT troubleshooting and problem solving.  You have good business knowledge, good technical skills in Microsoft Windows and Windows-based environments, and willingness to apply in learning new technologies. You probably have at least one year of experience in the field after graduating either from IT, Engineering or equivalent experience.

Additional knowledge in VMWare, Cisco network devices and operating systems, Linux/Unix environment, scripting languages and techniques, would be preferred.  Familiarity and knowledge of SAP and client-level technical support of SAP would be a further highlight.

In this recruitment process, we co-operate with the recruitment company ComCube. Please send us a cover letter and CV in English. If you have any questions regarding the position please contact IT Business Support Manager, Northern Europe Thomas Østergaard, +45 38 16 78 49 or tostergaard@esselte.com or HR Manager Sweden Susanne Lignell, +46 370 33 95 52. If you have any questions regarding how to apply don´t hesitate to contact Helena Heijmink +46 705 54 03 42 or Helena Fransson +46 705 54 05 04 who are our consultants in this process.

Please submit your application no later than the 3rd of February 2017. Welcome to apply for the position by following this link: https://comcube.mynetworkglobal.com/se/what:job/jobID:131189/

We only accept applications via this link!

Founded in the 1930s, Rapid is more than just the world’s leading stapler manufacturer. It’s the home of simple, efficient Swedish fixing solutions – from office staplers and professional tools, to products for the home and garden. Rapid is part of the Esselte Group which sells products and services in 144 countries around the world. With subsidiaries in 25 countries the Group also owns a strong portfolio of international and local brands including its principal brands Leitz, Rapid, Esselte and Xyron.