OBS! Ansökningsperioden för denna annonsen har
passerat.
Arbetsbeskrivning
The Customer Service Agent is responsible for delivering a high-level of customer care to both internal and external customers through the effective resolution of customer feedback and management of various "back-office" administration tasks. The Customer Service Agent may carry out some or all of the following: . Accurate logging of all relevant customer feedback on EMOS system . Resolution of all customer complaints within agreed SLAs (Service Level Agreements) and quality measures . Managing partner and provider relationships, promoting a "world-class" customer experience. . Recording and analysing customer service and feedback data, trends etc . Participating in customer service initiatives and programmes . Refunding customer accounts within agreed processes and SLAs . Maintaining and managing provisionals within agreed processes and SLAs . Providing agent support in relation to the process . Supporting Customer Service and Booking line as required . Answering inbound Customer Service calls within agreed SLAs and quality measures . Supporting the Admin processes as required . Provide Agent support in relation to the process Requirements . Excellent communication and interpersonal skills (both written and verbal) . Fluent Swedish and English, good understanding of Norwegian . Good Time-management . Proven ability to work on own initiative . Excellent Problem-solving techniques . Team-player . Solution driven approach to customer feedback and FCR (First call resolution) . Excellent working knowledge of EMOS booking system . Flexibility European Job Days - rekryteringsmässa för utlandsjobb Som ett sätt att stimulera rörligheten arrangerar Arbetsförmedlingen och Eures rekryteringsmässor på flera olika orter i Sverige vid månadsskiftet september/oktober. Vi finns på plats i Stockholm den 26 september kl 11.00-16.30 på Arbetsförmedlingen Expo, Sveavägen 24-26. Hudiksvall den 27 september 10,00-14,00, Folkets Hus. Se mer information på European Job Days. http://www.ams.se/GO.ASPX?AP=74349&A=74349