Svensktalande Kundservice Team Lead

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

For our engagement center in the city center of Barcelona we are looking for a Swedish speaking

Customer Service Team Leader



You will lead a team of 10-15 advisors overseeing and securing both the quality and efficiency level of the work as well as the knowledge level of the team members.

We are mainly working on-site but putting to place a hybrid working model allowing work from home 1-2 days per week. Engagement Center is open 7 days per week, evening & weekend shifts rotating between the Team Leads.



What you'll do

- Coach and guide a team of advisors
- Evaluate work results and performance on an individual, group, and market level
- Identify training needs and execute some training modules, on both a group & individual level (in collaboration with the EC trainer)
- Secure the onboarding and offboarding processes
- Support and coordinate administrative and global initiatives/tasks upon request
- Join in local and global projects
- Perform advisor tasks to stay up to date regarding customer queries


What you should have

- Experience in a Customer Service leadership role in a call center environment and the right attitude required to run the daily operations
- Ability to speak Swedish on a native level


To be able to succeed in this role you are a natural communicator: able to provide constructive feedback, manage escalations and communicate strategy in a logical and understandable way.



Working for Lynk & Co

The annual gross salary for this role is between 24 000 - 30 600 EUR depending on experience.

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com) (https://careers.lynkco.com/pages/why-lynk-co)



Our recruitment process

We work with a competence-based framework. You apply by submitting your LinkedIn profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest 19th of December. We will do an ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/).

LI-Hybrid