Swedish Customer Advisor for Printer Company - Lisbon, Portugal

Are you a tech enthusiast and would like to work with a global leader printer provider? Looking to make your career in a multicultural environment in sunny and happy Lisbon? Join our Swedish Customer Support team!

Are you a tech enthusiastic and would like to work with a global leader printer provider?

Are you Swedish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? 

So we have the perfect opportunity for you!

Come and work with us.

Your future project: join our Swedish Customer Support team.

Our client is a renowned printer company, a global leader in providing innovative imaging solutions and technologies that help customers worldwide.

As a customer service specialist in this project, your daily responsibilities will include:


Being part of a team specialized in troubleshooting and solving customer queries through phone and email

Solve with precision and efficiency emerging issues that customers may face

Find solutions and optimize the customer´s technical knowledge

Meet and exceed our service quality goals, compliance regulations and productivity targets

Create amazing experience that people value and we are proud of

Be responsible to follow the direction of management and provide feedback



To succeed in the role, you will need to have:


Native or proficient level of Swedish (C2)

Advanced level of English (at least C1) both verbal and written

Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

Analytical and problem solving skills with strong attention to detail

Desire to learn and advance, be a curious investigator and problem solver

High-speed internet access and appropriate conditions for remote work

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to sunny Lisbon, Portugal



Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


Competitive wages and stability

Private healthcare & dental insurance (after six months of employment)

Continuous learning/development opportunities and competitive career opportunities

A safe, friendly, creative, innovative and technological organization

International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)



Join the #SitelLife

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

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About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.