Swedish Customer Advisor for Vivino – Lisbon, Portugal

Do you want to help customers everywhere to enjoy wine purchase to the fullest? Are you a Swedish native or fluent with strong English communication skills?  Looking to make your career in a multicultural environment in sunny and happy Lisbon?  So we have the perfect opportunity for you! Your future project: join our Swedish Customer Support team at Vivino, the world’s largest online wine marketplace and most downloaded wine app.


Learn, lead & grow. #SitelPortugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.


Come and work with us.

Do you want to help customers everywhere to enjoy wine purchase to the fullest? Are you a Swedish native or fluent with strong English communication skills?  Looking to make your career in a multicultural environment in sunny and happy Lisbon?  So we have the perfect opportunity for you!

Your future project: join our Swedish Customer Support team.

Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience makes wine discovery and purchase fun.


As a customer service specialist in this project, your daily responsibilities will include:

Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication
Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback


Maximize your experience.

To succeed in the role, you will need to have:

Native or proficient level of Swedish (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal


Gain stability, expand possibilities.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Private healthcare & dental insurance (after six months of employment)
Continuous learning/development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Be bold. Be you. Apply today!
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!