Swedish Customer experience agent to Barcelona!

The company is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. We also specialize in the delivery of totally customized solutions delivered in your corporate's branding.
Respond to customer enquiries via chats, calls, social media queries & emails
Provide customers with product and service information
Research required information using available resources
Identify customer needs
Manage and resolve customer complaints
Maintain an up to date customer information system
Identify and escalate priority issues
Follow up customer calls where necessary


Requirements
Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona for a contract period (1–3 years)
Native / Fluent (Business level) in Swedish, Danish or Norwegian (verbal and written); good command of English
Strong customer orientation (previous customer service experience is advantageous)
Available to work shifts (International Call Centre)
Office-based in Barcelona, Spain
Strong PC literacy
Skills: Goal-oriented, Proactive, Sense of urgency, Positive and professional, Strong communicator – verbal and written, Willing to go above and beyond to exceed customer expectations, Strong time management, Accurate and able to follow processes and procedures


Barcelona - onsite
yearly salary: 19,200 Euro, Bonus scheme available upon hitting KPIS
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.