Swedish Customer Protection Officer for an iGaming company in sunny Malta!

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Have you worked in the iGaming industry before? Are you good at interacting with customers? Then this role could be for you!

 

As a Customer Protection Officer, you will play a pivotal role by compiling risk and affordability profiles for the customers. You will be responsible for identifying, monitoring and carrying out customer interactions related to safer gambling, focusing on identifying potential risky behaviour and any AML concerns. You will be advising our players on their levels of play and educating them on safer gambling matters.

  
What you will be doing:

  

Compiling risk and affordability profiles for higher risk customers using open and paid sources.

Reviewing the information that you gather and identifying safer gambling, affordability and money laundering concerns.

Ensure compliance with safer gambling and anti-money laundering legislative requirements.

Achieving a high level of productivity and efficiency in all tasks.

Interacting with customers in safer gambling related matters via e-mail and phone.

Critically reviewing source of wealth/funds documentation and interacting with customers as required.

Completing other ad-hoc Safer Gambling, Affordability and CDD-related tasks.



The ideal candidate:

  

Fluent in written and spoken English and Swedish.

Previous experience in the iGaming industry either in a customer support role, AML/CDD or safer gambling role, will be considered a strong asset.

Passionate about safer gambling - having a mindset for prevention and protection of customers.

Keen interest in the psychology of addiction, regulatory and compliance knowledge.

A natural curiosity and a drive to find out more.

Ability to work within a team and build relationships with other departments and stakeholders.

Exceptional time management skills and attention to detail.






What the employer offers:

  

An annual salary of EUR 28,000-32,000.

Relocation package: reimbursed flight + 14 days accomodation on arrival.

Balance - a flexible way of working: Opportunity to work from home for most of your working time.

Private health insurance: Including dental care, travel insurance, and life insurance.

Balance & Wellbeing allowance: Can be used on gym/fitness memberships, fitness clothing/equipment, consultations with a dietician/nutritionist, massages or items for your home office.

Free access to the Unmind app: A tool to help measure, understand and improve mental wellbeing.

Office perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, Friday Afternoon Beers, & monthly Friday XL Events (non-alcoholic beverages also offered).

Volunteer Time Off Programme: 20 days leave per year to volunteer at an organization online, locally, or abroad.


   

Are you interested to find out more? Click apply and submit your CV in English.

We will share more information about this amazing career opportunity during our interview with you.

We’re looking forward to hearing from you!