Swedish Customer Relations Officer in the iGaming industry in sunny Malta!

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Are you good at interacting with customers? Have you worked as a Customer Service Agent before? Then this role could be a perfect fit for you!​

 

As a Customer Relations Officer you are responsible for improving and monitoring Complaints and Responsible Gaming areas. Your focused KPI's are working towards decreasing complaint handling times, assist with employee satisfaction, increases and monitor customer satisfaction and retention. You will take on board our customer’s feedback and go the extra mile to work towards retention and retaining customers, working closely with our customer service specialists.



What you will be doing:

  

Dealing with customers in a timely manner via email.

Owning and handling all customer complaints across all brands and markets with a main focus on Sweden.

Providing feedback to relevant teams/customer support when necessary.

Carry out 1-1 meetings and coaching sessions within Customer Support.

Logging all complaints correctly in Oracle.

Handling GDPR requests, working within strict deadlines.

Working and liaising with all departments across the business when carrying out investigations.

Support in keeping the customer at the heart of our business.






The ideal candidate:

  

Fluency in written and spoken Swedish and English is a must.

Excellent verbal and written communication skills.

Ability to write reports, hold presentations, keep records and work within a budget.

Ability to handle complaints, provide appropriate solutions and alternatives within the time limits, follow up and ensure a resolution.

Proven ability to identify and asses customers’ needs to achieve satisfaction.

Ability to build sustainable relationships of trust with our customers and willingness to go the extra mile.

Excellent organisational skills.

Pro-Activeness and willingness to take on responsibility.

Clear thinking, planning and problem-solving.






What the employer offers:

  

An annual salary of EUR 27,000-30,000.

Relocation package: reimbursed flight + 14 days accomodation on arrival.

Balance - a flexible way of working: Opportunity to work from home for most of your working time.

Private health insurance: Including dental care, travel insurance, and life insurance.

Balance & Wellbeing allowance: Can be used on gym/fitness memberships, fitness clothing/equipment, consultations with a dietician/nutritionist, massages or items for your home office.

Free access to the Unmind app: A tool to help measure, understand and improve mental wellbeing.

Office perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, Friday Afternoon Beers, & monthly Friday XL Events (non-alcoholic beverages also offered).

Volunteer Time Off Programme: 20 days leave per year to volunteer at an organization online, locally, or abroad.


 

Are you interested to find out more? Click apply and submit your CV in English.

We will share more information about this amazing career opportunity during our interview with you.

We’re looking forward to hearing from you!