Swedish Customer Service Agent. Greece (Hellas8583)

Welcome to Sunny Greece!
Greece is one of the favourite holiday destinations for Europeans and the rest of the world. Known generally as a very safe place to stay, Greece has one of the lowest costs of living in the European Union, not to mention that Greeks are famed for being exceptionally welcoming and friendly.
Greece has it all:
sunny all year-round, clean beaches, affordable accommodation, cheap public transportation, friendly people, superb food, and its incredible history, and an amazing lifestyle!
Work and live in Greece
This present job opening is a unique opportunity for you who are interested to live abroad and living a dream life in the sun and colourful days.
Relocation package offered
This present job opportunity offers among others a relocation package, 2 weeks hotel when arriving, accommodation assistance, and a friendly and safe working environment.
Our Client Is Looking For A: Customer Service, Fluent in Swedish
Our client, based in Athens, is presently looking for a Customer Service Agent, and who speaks Swedish fluently; someone who is ready to live a Mediterranean lifestyle.
Company Description
Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. They employ around 380.000 people working in over 265 dialects and languages, across 400 contact centres in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
Job Description
· Inbound calls related to Customer Service Support for our client’s client (specialized in media and entertainment).
· Training will be given.
Functions / Tasks / Responsibilities
· The agent will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation.
· Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
· Give accurate and real-time responses to viewer inquiries.
· Training will be given.
Requirements (Training will be given)
· Experience in Customer Service is preferred but not obligatory
· Self – Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices
· Ability to follow customer service troubleshooting steps
· Minimum 1 Year experience in Customer Service (preferred but not obligatory)
· Excellent listening skills
Other Information
· Ability to walk customers through complex procedures from start to finish
· Confident, adaptable & empathetic
· Positive & flexible attitude
· Good stamina in dealing with frustrated customers
· Organized & methodological thinker
Benefits
· Flight ticket to Greece
· 2 weeks hotel accommodation
· Taxi from the airport to the hotel
· Assistance to find accommodation
· Possibility to share accommodation with a colleague
· Free training
· Covid-19 vaccination (if required)
Technical Details
Job Title: Swedish Customer Service Agent
Country:
· Greece
Region:
· Thessaloniki
Years of Experience in the Position:
· 1 year (preferred but not compulsory)
Employment Contract Type:
· Permanent
Working Hours:
· Full-time
Language required:
· Swedish: Fluent
· English: Good (B2 or C1)
Salary
· Gross Salary: to be discussed with the client
· Monthly Performance Bonus up to 200€
· A 13th (Christmas Bonus) and 14th (Easter Bonus and Summer leave) monthly salaries are available and calculated based on the working days of the employee.
Reference
· Hellas8583


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