Swedish Customer Service - Athens

Moving from Sweden to Greece means diving into an exciting adventure abroad, where you can make friends, explore, and gain valuable work experience while enjoying everything Athens has to offer. And with our relocation package, settling into your new Greek home is a simpler process. If this sounds exiting please read the job description and apply.
About the position:
We are seeking Customer Support Specialists to deliver top-notch customer service and solutions to our customers. As we continue to expand our customer base, we aim to onboard exceptional team members who can enhance customer loyalty and reduce churn rates.
Your role entails promptly addressing and resolving customer inquiries using troubleshooting protocols across various communication channels (phone, email, chat). Building and maintaining strong customer relationships by addressing their queries with efficiency and professionalism is key.
Responsibilities:
Provide consistent, timely, and accurate customer support with exceptional service
Offer high-quality support by furnishing precise information using appropriate methods and tools
Handle a high volume of calls, emails, and multitasking efficiently
Collaborate internally across functions to represent the customer's voice to all relevant stakeholders and channel partners
Cultivate partnerships and manage relationships to investigate and resolve customer issues
Identify and evaluate customer needs to ensure satisfaction



Requirements:
Native proficiency in Danish/Norwegian/Swedish
Proficiency in English at C1/C2 level
Excellent communication and presentation skills
Experience in managing customer expectations and diffusing tense situations is advantageous
Strong follow-up skills to ensure customer success and positive outcomes
Ability to work effectively in a team setting
Willingness to relocate to Athens with an EU Passport

Benefits:
Competitive starting salary
14 salaries per year
Comprehensive relocation package (including 2 weeks of paid accommodation, flight tickets to Athens, and document assistance)
Additional monthly performance bonus
Health package and various benefits/discounts
Opportunities for career growth within the company
Full training provided by certified instructors
Professional development opportunities and exposure to a multicultural environment