Swedish Customer Support for Online Video Platform - Portugal

Currently looking for Swedish-speaking Customer Support Agents for an Online Video Platform in Portugal (Lisbon).


Our client, as one of the largest global professional services companies, help clients worldwide modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, they are improving everyday life. They focus on IoT, AI, software engineering and cloud-the technologies that are changing the nature of business. Their global presence enables them to serve you locally.

EMBRACE THE FUTURE
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
You will be handling Customers' queries via phone, e-mail, and chat identifying the client's problem and troubleshooting to find the solution.

REQUIREMENTS
At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.
Good communication skills, both verbal and oral.
Native Swedish level written and spoken communication skills.
Minimum B2 Level English Spoken and Written.
European Nationality or Portuguese Work Permit.
Proactive attitude and strong team-spirit.
Be organized and able to learn new processes, concepts, and skills as well as be able to understand that an operation is an ever-changing organism.
Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.
Ability to handle not only to handle customers' emotions, but also being able to empathize with the client's case.
Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday.


RESPONSIBILITIES
You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs so that our client's engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures



WE OFFER

Fixed monthly salary
Language Premium Bonus
Transportation allowance: 720 eur gross yearly
Meal allowance: 7.63eur net per working day in meal card
Annual performance bonus: 5% of yearly base salary (gross)
Pleasant and inspiring working atmosphere;
Opportunity to be part of a rapidly expanding global organization;
New office facilities in a convenient location in Lisbon;
Training & development opportunities;
Relocation allowance & relocation support (For candidates moving from abroad).
Free fruit, coffee, tea, and a lot more!





Apply now, start your career supporting this exciting team!