Swedish Customer Support - to Cyprus

About Cyprus
Cyprus is a perfect destination for those who love the sun, warmth, and crystal-clear water. The island is also known for its delicious Cypriot cuisine, including moussaka and souvlaki. If you're a fan of beautiful nature, there's plenty in store for you too - Cyprus offers stunning mountains, lush valleys, and the finest coves. It's a true dream location to settle down! So, if you're ready to leave the rainy weather in Sweden behind in exhange for everything.


We Offer
Relocation package if you relocate from abroad (flight and hotel)
Opportunity to work in a multicultural environment and collaborate with colleagues from around the world
Full medical insurance
Discount cards
Get monthly performance bonuses
Once a month: fun day (get 1 extra day off for team events)



The job
Your daily work will include tasks like these:
Resolving product and service problems by clarifying the customer's complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed.
Managing large amounts of incoming calls, emails, and chats.
Following communication procedures, guidelines, and policies.
Answer players' phone calls and emails related to their console/network inquiries, etc.



Your qualifications
You speak and write Swedish at a native level and you are fluent in English (B2).
Experience in customer support is a plus but not a must
You have a basic understanding and level of computer handling skills. Excellent multitasking skills.
Excellent problem solving skills with good interpersonal relationship building skills.
Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely