Swedish or Norwegian Speaking IT Customer Support Specialist in 24/7 Team

Would you be interested in developing yourself professionally in the IT industry, learning new skills and working with great colleagues in a stable company with Scandinavian values? We provide IT training for employees to be able to ensure IT support to our customers and develop further within IT field, previous IT skills, work experience not required. As well as working normal business hours and the possibility to work remotely within the borders of Latvia!


Would you be interested in developing yourself professionally in the IT industry, learning new skills and working with great colleagues in a stable company with Scandinavian values?

We provide IT training for employees to be able to ensure IT support to our customers and develop further within IT field, previous IT skills, work experience not required. As well as working normal business hours and the possibility to work remotely within the borders of Latvia!

TietoEVRY invites you to join our IT Service Desk department with the largest Scandinavian speaking customer service team in Latvia - more than 100 amazing colleagues, and we are actively looking for new colleagues to grow our team. Our Service Desk was established in 2013 in Riga to provide IT services for corporate customers in public sector, utilities, retail and logistics in Norwegian, Swedish, Danish. We offer working experience on an international level in a leading global IT company.


As part of your job you will be responsible for:

Provide first line support to customers in Nordics and worldwide via phone, ticketing systems and other tools
Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians
Troubleshoot problems and offer solutions by using the internal knowledge base
Continuously maintain and develop one's work-related knowledge


Expected requirements:

Good Swedish or Norwegian language, as well as English.
Fast learner who adapts easily and enjoys a dynamic working environment
Excellent communication, problem-solving skills and passion for customer service
Eager to take initiative and '' can do '' attitude
Accountable personality with the ability to work independently and prioritize tasks


We offer you

Relocation package (reimbursement of travel expenses, initially paid accommodation, etc)
Professional and personal development opportunities
Scandinavian values, business stability and openness
Dynamic and friendly work environment
Excellent and competent colleagues
Working normal business hours and the possibility to work remotely
Competitive remuneration up to 1300- 1700 EUR monthly / gross *, additional surcharge for evening, night shifts and benefits package (health insurance, sports and a lot more)



* Monthly salary offer will be defined based on the candidate's professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)