Swedish or Norwegian speaking Mentor - Customer service

We are looking for a Swedish, or Norwegian speaking, Mentor to join one of our exciting projects in Barcelona. We work with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits with us:
Full-time contract, 39 hours/week: Monday - Thursday 9:00 to 18:00 Friday 9:00 to 17:00 or 10:00 to 18:00.
Salary: 17,923 Euros gross/year + up to 2,200 Euros gross/year in bonus.
Great office location in Barcelona.
Friends hunting (referral) bonus.
Full paid training about the company and the project you will be working on.
Career development program and specialized courses.
Opportunities for a career abroad through the Webhelp International Mobility Program.

What you’ll experience with us
As a Mentor in our team, you will:
Deal with and manage sensitive cases
Do daily workload distribution/daily planning.
Do daily follow-up on workload for the team.
Brief the team on promotions/products and follow-up on these topics.
Support as first contact person for any country related issues.
Support agents and BO with DTC & Tassimo issues.
Communicate with DTC & Tassimo management daily.
Call and case monitor (TAM).
Follow up on specific cases as per BO requests.
Be the point of contact for various marketing teams.
Deliver country specific training for new agents.
Be flexible for shifts/sat needed.
Take part in team meetings/conference calls with BO.

We’ll be a great match if you:
Have native-level or are proficient in Swedish, or Norwegian, and fluent in English.
Possess excellent customer care skills.
Have experience in working in a fast-paced environment (is a plus).
Possess excellent verbal and written communication skills.
Know-how customer’s technical procedures (preferred).
Are a creative problem resolution person.
Are a team player.
Have a positive attitude and are proactive.
Share our values of commitment, unity, integrity, recognition, and WOW.

Don’t meet every single requirement? At Concentrix + Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
If this sounds like you, join us at Concentrix + Webhelp!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
* Our recruiters will explain any conditions that apply
Ref. RRQ23-005239-1-SWEDEN
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.