Swedish Senior Customer Support Agent Portugal!

The main purpose of the role is to answering customers’ queries B2C and B2B via phone, e-mail or chat, identifying the client’s problem; troubleshooting them to find the solution; documenting each action you take; and categorizing cases and possible bugs. In this role stress resistance and resistance are of very high importance. Our client is most know video streaming platform
Day to Day Responsibilities Customer Support Agent
● Answering customers’ inquiries via phone, e-mail or chat, identifying the client’s problem; troubleshooting them to find the solution; documenting each action you take; and categorizing cases and possible bugs, so that engineering team to address them as a bunch
● Provide general and technical support to customers who use any of paid products (Premium, Music, super chat, super stickers, movies and shows OR channel memberships)
● Escalate complex problems according to defined procedures.
Base salary is paid in 12 or 14 instances, depends on what the candidate want
Mandatory 1year experience in Contact Center, B2 level of English
One year Full time Contract, with 60 days of probation