Swedish speaker - Service Desk

Do you fancy working abroad to develop your career in a hybrid-based environment? Here is your opportunity!

Ireland is an excellent option for those on-the-job hunts with the fastest growing economy in the European Union (EU). The service sector dominates the job market. Opportunities can be found in several major industries, including the growing technology sector.

Why apply for the Swedish speaker - Service Desk?
. A University degree or technical/computer science is an advantage.
. Living abroad and gathering working experience at the same time.
. Direct and permanent contract with a multicultural company.
. Hybrid working model (time to network with future colleges).
. Partial health insurance, Pension scheme, PRSI, Tax saver, Bike2Work, Canteen, and 5% annual bonus (1,350 euros paid annually).

Your tasks will include
You will be the person who has an analytical approach to problem-solving to meet a set of standards and agreed procedures.

Such as providing 1st-level technical support, service repair, service request fulfillment, advice to users, ensuring maximum performance, and information systems utilization. As a Service Desk Agent, you will receive incidents and service requests from various routes, including telephone, web tickets, chat, and email.

Good to Master
. Experience in systems, support, diagnostic, and resolution.
. Knowledge in ICT Service Desk environment/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
. Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
. Intermediate knowledge of Network collaborations & VPN T/S

Job duties and responsibilities
. Help implement and improve processes and procedures within the team.
. Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents. The escalation incidents, troubleshooting tickets, or transactions will be handled based on the company escalation processes.
. Provide updates to customers regarding specific incidents and manage a trouble ticket through to resolution.
. Ensure incidents are handled within an agreed time limit, within agreed processes, and professional and customer-sensitive manner.
. To participate in an on-call rota, providing 24 hours first-line support service to users.
. Ensure appropriate documentation of the interaction on the customer's account in the prescribed format.
. Ensure customer/user confidentiality and data protection at all times

Key skills for succeeding
. Listen carefully and determine the root cause of the issue and provide solutions efficiently, effectively, and empathetically.
. Build trust and confidence with the customer.
. Ability to multitask with good time management
. Customer-focused, Proactive, Self Motivated, Patient, Innovative, and Flexible.
. Communication skills; offer advice to end users on all IT-related areas. This will include working as part of a team to share knowledge and increase performance standards.
. Presentation of technical functionality to a non-technical audience

More details:
. Hybrid model: 3 days office to 2 days remote with a willingness to work rotational shifts.
. Mon-Sun (rotational shifts).
. Relocation money 1,000 euros.
. Eu citizen for working in Ireland.

Hiring process:
. Call with me (Claudia.Cervantes@cpl.ie) to get to know you better
. Your CV submission to the client
. I will prepare you for the official interview
. Two Virtual Interviews - 1st Team lead and then 2nd interview with HR
. Offer and Onboarding & Background check

Language skills Swedish
. 6 months experience in technical support/service desk or working experience internship
. OR vocational education in data processing in a vocational school
. OR if not previous experience degree in computer science

Place of work:
Dublin 24, Tallagh
Working model first office based then Working from home until further notice

Additional Information:
. Help to be submitted for the role
. Help for interview preparation with interview material and coaching session
. Relocation help with 1000 euros
. After that Wifi remuneration help 30e month

Apply today since the placement might soon close due to the relocation package! Send your English CV to claudia.cervantes@cpl.ie. Also, if you have any questions regarding the working position or company, I am more than happy to help you. (The company cannot be disclosed on the job ad due to confidentiality and security reasons. However, I will let you know about the company during our call. You can also refer a friend!)

How to apply: https://www.cpl.com/job/swedish-speaker-service-desk-1?source=cpladmin.lightning.force.com

Or directly emailing claudia.cervantes@cpl.ie English CV