Swedish Speaking Customer Account Advisor (Hybrid)

Job description:
As a bet365 Customer Account Advisor, you'll join our European Customer Service team assisting our global customer base from our office in sunny Malta.
You will be at the forefront of the world's favourite online gambling brand, supporting customers across a variety of queries relating to their bet365 account.
Working within our energetic and multicultural work environment, this role presents you with a variety of topics including betting, payments, verification and general account queries. You will assist our customers via Live Chat, email and telephone and play a fundamental part in their bet365 experience.
Offered on a full time basis and requiring a flexible approach to working hours, you will support the busy sporting calendar by working a shift pattern spread across any five days from seven, including public holidays and weekends.
In return, we offer an attractive salary, career progression, a generous bonus scheme paired with a wide range of other benefits. To name a few, you will receive free gym membership, birthday leave, free snacks and health insurance amongst others.
This role is included in our hybrid working policy which takes blended approach to both office and home working.

Requirements:
. Fluent verbal and written communication in Swedish language.
. Good verbal and written communication skills in English.
. Passion for delivering exceptional Customer Service.
. Ability to multi-task and prioritise.
. Effective problem solving.
. Competent computer literacy skills.
. Experience in a customer-facing role preferred but not essential.

Main Responsibilities:
. Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
. Liaising with internal departments in English order to resolve our customers' queries.
. Responding to customer queries in a timely manner via Live Chat, email, and telephone.
. Using internal tools to assist and take ownership of your customer query.

. Investigating issues thoroughly and escalating queries where necessary.
. Maintaining knowledge of policies, procedures, and licensing requirements.
. Promoting safer gambling.

Training provided:
Yes - More information will be provided during the interview.

Any assistance with accommodation/relocation
we offer flights to come to Malta, first few weeks in company accommodation and we pay an accommodation allowance (3 year benefit including the initial stay in company accommodation) for candidates travelling from overseas for these roles.

Any other benefits
. Bonus Schemes - Recognition for your performance and hard work.
. Employee Assistance Programme - Supporting the wellbeing of you and your family.
. Eye Care - In a digital world, we help take care of your vision.
. Health Insurance - Reassurance for your health and wellbeing.
. Life Events and Long Service - To celebrate your big occasions, dedication, and hard work.
. Income Protection - Your income is protected, just in case.
. Life Assurance - Peace of mind for your family in any eventuality.
. Enhancement to the basic salary which is dependent to working days and hours.
. Life & Health insurance
. Gym Membership
. Extra 5% of your gross annual salary will be added for pension savings.
. Hybrid Working Model

Salary
starting at ca ?32,000 annual gross salary.

How will the interviews be held?
Online via skype


To apply
CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt and should be written in English. Please quote the vacancy name and number in your email.