Swedish speaking Customer Representative - Specsavers

Description
We are looking for Swedish-speaking Customer Advisors for Specsavers in our office in Malaga!
If you enjoy helping others and enjoy using phones and computers as part of your daily work, then we have an exciting job for you in an energetic and wonderful workplace surrounded by committed and knowledgeable employees.
In the role of customer advisor, you will handle incoming and outgoing calls to existing customers as well as online chat. You will help them with their questions about orders, products, offers and much more with a focus on good service and a good attitude, in order to meet the targets set by Specsavers.
A large part of your job is to ensure that the customer receives a world-class service and to establish and build long-term relationships with the customers.
You will work in our new spacious office in Benalmádena-Málaga where you will become part of the Webhelp family. As our new colleague, you will experience a professional work environment with a focus on cohesion, development and diversity.
Duties:
- Answer questions and assist eCommerce customers via phone and chat with relevant actions related to online payments and deliveries
- Handle calls that are not answered by stores and submit customer inquiries via the CRM system
- Always focus on providing good customer experiences in every customer contact - including a focus on continuous improvement of our customer satisfaction
- Follow the processes and procedures created for the project
- Ability to handle requests via social media and email in the future
- Be on site in good time, ready to start work at the agreed time
- Work together as a group and achieve set goals
We offer:
- Full Spanish contract with all benefits and enrollment in the Spanish health insurance system (when you are registered as a resident in Spain, you are also automatically included in the country's Covid vaccination program) - from the day you start working
- Salary: 17.835 euros gross/year + up to 1.800 euros gross/year in bonus
- Very good opportunities for career development
- Attractive salary conditions
- Full time position, 39 hours per week and Long term contract.
- Paid education
- Paid vacation (4 weeks + 4 days / calendar year)
- A modern office with an open and pleasant floor plan
Working hours: varying Monday-Friday between 08:00-20:00, Saturday 09:00-17:00, Sunday 11:00-17:00 (two free weekends per month)
-WebHEALTH : an initiative to promote the health of our employees
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
If you recognize yourself in the description above and want to be part of our team, then submit your CV (in English) today!
Requirements
- You speak and write freely in Swedish and English and can undergo training in English
- Good experience of working with computers and CRM systems, and can handle several systems at the same time
- You are proactive in developing your knowledge of Specsaver's services, processes and product range
- You have high service skills, patience and can handle dissatisfied customers in a professional and positive manner
- You are open to a constantly changing work environment

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
Referencia
RRQ22-007287-1-SWEDEN