Swedish Speaking Customer Service Agent

Job description:

Provide first line customer support
-Handle and resolve queries regarding documents via chat, email, phone
-Work closely with other internal departments for assistance in the resolution of customers'
queries
-Request and upload documents
-Identify customers' needs, clarify information
-Research every issue and provide solution
-Manage inbound and outbound calls in a timely manner
-Follow communication procedures, guidelines and policies
-Handle complaints, provide appropriate solutions and alternatives and follow up to ensure
resolution
-Provide accurate and valid information to clients
-Manage large amount of chats
-Quality control
-Follow the instructions given by Risk Controllers, Team Leaders and Withdrawal Controller

Requirements
-Excellent written and verbal communication skills
-Fluent in SWEDISH.
-Team player
-Works under minimum supervision
-Apart from your Swedish, fluency in English is needed

Additional Information:
Upon your arrival at the airport our driver will pick you up.
-The employer could help with accommodation in the first month. This would need to be discussed
at interview stage.
-As we truly believe in growth within, we have introduced a friend referral scheme. You will be
awarded with 200 euros if a friend you recommend is employed with us.